Briannah (Beau) McCullough

• Customer service skills in a high demand/fast paced environment.
• Crowd management, helping customers to park in correct spots.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Efficiently working independently and unsupervised.
• Handled customer inquiries and suggestions courteously and professionally.

• Providing service to customers in a high paced environment
• Accurate stocktake
• Practicing Responsible Service of Alcohol
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Processed payments with focus on accuracy and correct cash-handling procedures.
• Greeted guests with friendly and professional acknowledgment to build rapport.
• Prepared food and beverages and verified adherence of quality and safe food-handling standards.
• Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.

Worked in various roles assigned to me at this event and with various teams:

• Implemented event protocols to maintain safety and security of all attendees.
• Responded to inquiries from attendees and addressed any issues or complaints.
• Provided exceptional customer service to guests in a fast paced environment.
• Adapted to different environments and weather.
• Crowd control and management.
• Greeted guests and welcomed patrons as per company customer service policy.
• Handled and resolved customer complaints
• Inspected tickets and customer IDs, checking for appropriate age requirements.
• COVID Marshall - checking COVID vaccination records as well as reminding attendees to practice COVID safe procedures.

• Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
• Monitored food temperatures to comply with safety regulations.
• Front of house duties - taking orders, serving customers, clearing plates / glasses
• Point of Sale
• Back of house duties - dishes, food prep, cleaning