Brianna Geeves
Adelaide,SA
Summary
I have good skills with computers and enjoy working alone as well as in teams. I love getting to know new people and working with others. I have worked for family businesses for a long time, most of families own businesses all over Australia. I have experienced the hustle and bustle of work environments for a lot of my life. I enjoy fast-paced work and am very adaptable to other kinds as well. Hardworking employee enthusiastic about learning the marketing field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Sales Specialist
Westpac Group
2023.12 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
Retention Specialist
Westpac Group
2021.04 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Gathered feedback from departing customers to identify areas for improvement in products or services offered.
- Evaluated current customer retention strategies and recommended improvements.
Kitchenhand/ Waitress
Commissary
2016.10 - Current
- Works with the chefs to produce food for customers
- Customer service, greeting customers at door and helping with menu item selection
- Organising bookings for the store and selecting best fits for certain customer bookings
- Created spreadsheet for the workers hours and rostering
- Creates salads from the menu and off menu
- Helps with the designs of the menu for the venue (organizing the look and creating the design)
- Cleans dishes and places them away
- Helps prepare the food
Sandwich Artist
Subway
2013.12 - 2014.07
- Created sandwiches for the customers to order
- Helped with the cash register and served customers
- Cleaned the area and organized the fridges
Education
Bachelor of Information Technology - Games and Entertainment Design
University of South Australia
09.2024
Bachelor of Business - Marketing and Digital Social Media Design
University of South Australia
Flinders Park, SA11.2022
Diploma of Business -
TAFE SA Online
01.2021
High School - Year 12
Trinity College
01.2013
Skills
- Computer skills
- Team player
- Efficient
- Hard worker
- Nice person
- Bubbly Personality
- Adaptable
- On time
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
- Team Collaboration
- Sales expertise
- Social Media Marketing
- Social Media
- Content Creation
- Event Planning
- Social media expertise
- Presentation Development
- Social Media Management
- Teamwork and Collaboration
- Digital Media
- Excellent Multitasking
- Social Media and Promotions
- Social Media Strategy
- Photography and Videography
- Verbal and written communication
- Critical Thinking
- Advertising
- Problem-Solving
- Attention to Detail
Timeline
Sales Specialist
Westpac Group
2023.12 - Current
Retention Specialist
Westpac Group
2021.04 - Current
Kitchenhand/ Waitress
Commissary
2016.10 - Current
Sandwich Artist
Subway
2013.12 - 2014.07
Bachelor of Information Technology - Games and Entertainment Design
University of South Australia
Bachelor of Business - Marketing and Digital Social Media Design
University of South Australia
Diploma of Business -
TAFE SA Online
High School - Year 12
Trinity College
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