Brianne Barnett
Rockingham,WA
Summary
Punctual, bubbly well presented retail sales professional with 3 years experience who has been a full time mum for the last 9 years who is now ready to head back to the work force. Focused on exceeding all expectations to deliver superior customer service . Fully flexible and available to start immediately. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Customer service
Brumbys
01.2011 - 10.2012
- BICTON, W
- Stocked and replenished merchandise according to store merchandising layouts
- Operating a cash register for cash, check and credit card transactions with 100% accuracy
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
- Resolved all customer complaints in a professional manner while prioritizing customer
Customer assistant
IGA Shoalwater
04.2010 - 06.2011
- Answered customer telephone calls promptly and in an appropriate manner
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Determined customer needs by asking relevant questions and listening actively to the responses
- Actively pursued personal learning and development opportunities
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Communicated clear expectations and goals to each team member
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Mentored new sales associates to contribute to the store's positive culture
- Followed merchandising guidelines to present visually appealing displays
- Verified that all customers received receipts for their purchases
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
- Welcomed customers into the store and helped them locate items
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Cleaned and organized the store, including the checkout desk and displays
- Stocked and replenished merchandise according to store merchandising layouts
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Customer Assistant
Coles
01.2009 - 01.2010
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Stocked and replenished merchandise according to store merchandising layouts
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions
- Identified potential shoplifters and alerted management
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Answered customer telephone calls promptly and in an appropriate manner.
Education
Certificate II And Certficate ||| - Certificate || And ||| in Business And Admin
TAFE WA
Mandurah01.2020
REIWA Rental course certificate - undefined
COLES -
Certificate 2 business Senior first aid - undefined
Rockingham senior high school
2010
Skills
- Active listening skills
- Retail sales
- POS systems knowledge
- Merchandising
- Skilled problem solver
- EFTPOS skills
- Reliable
- Cash Handling
- Dairy assistance
- Customer-oriented
- Credit card transactions
- Computer literate
- Upselling techniques
- Re-Stocking
- Motivated team player
- Telephone Skills
- Time management
- Deli assistance
- Problem-Solving Ability
- Active Listening
- Customer Consulting
- Retail Sales Customer Service
Timeline
Customer service
Brumbys
01.2011 - 10.2012
Customer assistant
IGA Shoalwater
04.2010 - 06.2011
Customer Assistant
Coles
01.2009 - 01.2010
Certificate II And Certficate ||| - Certificate || And ||| in Business And Admin
TAFE WA
REIWA Rental course certificate - undefined
COLES -
Certificate 2 business Senior first aid - undefined
Rockingham senior high school
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