Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Brianne Gacad

Brianne Gacad

Melbourne,VIC

Summary

A Results-driven Senior RPA Analyst & Developer with over nine years of expertise in digital transformation and robotic process automation, skilled in crafting innovative solutions that drive substantial business value.

Certified in Blue Prism, UiPath, and ABBYY OCR, consistently delivering over $1.3M in business benefits for major enterprises including NAB, IAG, Telstra, and BUPA.

Specializes in end-to-end RPA solution design, agile team leadership, DevOps implementation, and process re-engineering, with a strong focus on effective stakeholder management to ensure seamless project execution. Committed to leveraging cutting-edge technologies to optimize operational efficiency and enhance organizational performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Analyst & Developer, Intelligent Automation

Opal
02.2023 - Current
  • Lead end-to-end delivery of enterprise RPA initiatives across multiple business divisions
  • Manage and maintain Signavio process mapping for organizational workflow optimization
  • Provide production support and maintenance for live automation processes
  • Develop solutions using Winshuttle for SAP integration projects

Notable Achievements:

  • Multi-Division Success: Delivered automation projects across various business units
  • Innovation: Process Mining Proof of Concept
  • Organizational Impact: Extended Signavio implementation beyond shared services
  • Team Development: Served as Continuous Improvement lead for RIA team

Specialist III, Optimization

IAG
10.2020 - 02.2023
  • Process and Delivery Lead for Optimization and Automation Team
  • End-to-end management of automation initiative delivery cycles

Notable Achievements:

  • Strategic Implementation: Delivered PRI Cancellation Automation for BD group
  • Remediation Excellence: Successfully implemented CGU Remediation Uplift Project

Specialist III, Senior Developer

IAG
10.2020 - 10.2021
  • Senior UiPath Developer for myIT TECH automation team specializing in technology automation
  • Delivery Lead responsible for TECH Automation team coordination
  • Full-cycle automation initiative delivery management

Notable Achievements:

  • Version Control: Implemented Source Control for enhanced collaboration
  • Cloud Innovation: Deployed AWS Textract and Comprehend pilot projects
  • DevOps: Led CI/CD implementation and pilot rollout
  • Quality Standards: Standardized development practices across multiple developer teams
  • Team Excellence: Main SME for TECH automation, Business , Vendor partners, and Citizen developers

Senior IT Domain Specialist/RPA Senior Developer

Telstra
04.2019 - 10.2020
  • Data Lead for Process @ Telstra initiative
  • Scrum Master for Customer Automation Delivery Mission
  • Support Lead for enterprise Automation Program
  • Complete automation lifecycle management

Notable Achievements:

  • Strategic Delivery: Completed T-Connect Automation within first 2 months
  • Operational Excellence: Reduced support backlog by 90% using Lean-Scrum methodologies
  • Team Leadership: Managed offshore support teams and stakeholder networks
  • Crisis Response: Delivered 9 COVID-19 use cases in 7 weeks (vs. 12-16 week standard)
  • Platform Innovation: Built front-door request application using Microsoft Power Automate
  • Professional Growth: Acquired ABBYY OCR, Lean Six Sigma, and Scrum Master certifications

Senior Consultant, Process Automation

BUPA
05.2018 - 04.2019
  • Blue Prism Senior Developer for healthcare automation solutions
  • Process discovery and analysis for automation candidacy assessment
  • Complete SDLC management: Design, Build, Test, and Deployment

Notable Achievements:

  • Rapid Impact: Delivered DEG OSHC automation in first week
  • Financial Results: Generated $505,000 in business benefits across 4 automation's
  • Skill Enhancement: Obtained UiPath certifications

Consultant, Process Automation & Robotics

NAB
03.2017 - 04.2018
  • Blue Prism Developer/Configurator for banking automation solutions
  • Business process scoping and automation fitness assessment
  • Full development lifecycle management

Notable Achievements:

  • Certification Achievement: Completed Blue Prism Certification and Accreditation
  • ROI: Delivered $784,000 in business benefits across 3 processes
  • Leadership Impact: Mentored junior developers and external partners in lead developer role

Business Analyst/Process Automation Developer

NAB
09.2016 - 03.2017
  • Process Automation SME and developer for business operations
  • PA COE consultant for platform infrastructure and enhancements
  • Interim Portfolio lead for TPMS Broker Operations initiatives

Notable Achievements:

  • Automation Success: Delivered 2 Blue Prism automation's generating time-back benefits

Business Improvement Analyst

NAB Broker Operations
03.2016 - 09.2016
  • Process Automation Champion for broker operations
  • Automation COE pioneer focused on development and coaching

Notable Achievements:

  • Operational Impact: Delivered Broker Indexing Process realizing 4 FTE benefit

TPMS NAB Broker – Document Preparation Team Member

NAB
10.2012 - 03.2016
  • Back office Admin

EGR Water and Auto

EGR
08.2012 - 10.2012
  • Factory Worker

Education

Bachelor of Science in Business Administration - Finance

University of The Cordilleras
Philippines
01.2011

Skills

  • Blue Prism
  • UiPath
  • Winshuttle
  • ABBYY Flexicapture
  • Hyperscience
  • Signavio
  • Process optimization
  • PowerAutomate
  • CI/CD
  • DevOps
  • Agile/Lean Six Sigma
  • Project and Portfolio Management
  • Process re-engineering
  • Solution design
  • Leadership & Management
  • Stakeholder Management

Accomplishments

  • $1.3M+ Total Business Benefits delivered across multiple automation projects
  • 90% Backlog Reduction achieved as Support Lead using Lean-Agile methodologies
  • 7-Week Delivery of 9 COVID-19 automation use cases (industry standard: 12-16 weeks)
  • Cross-functional Leadership of onshore and offshore automation teams

Certification

  • Blue Prism Developer Certification
  • UiPath Developer Foundation & Advanced Developer Certification
  • ABBYY Flexicapture Certification
  • Microsoft PowerApps/PowerAutomate and Power BI
  • Scrum Master Fundamentals (Telstra Led and Certified)
  • Lean Six Sigma White Belt
  • Project Management Foundations
  • Agile and Scrum Foundations
  • Agile in Tech
  • Signavio Foundations

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Timeline

Senior Analyst & Developer, Intelligent Automation

Opal
02.2023 - Current

Specialist III, Optimization

IAG
10.2020 - 02.2023

Specialist III, Senior Developer

IAG
10.2020 - 10.2021

Senior IT Domain Specialist/RPA Senior Developer

Telstra
04.2019 - 10.2020

Senior Consultant, Process Automation

BUPA
05.2018 - 04.2019

Consultant, Process Automation & Robotics

NAB
03.2017 - 04.2018

Business Analyst/Process Automation Developer

NAB
09.2016 - 03.2017

Business Improvement Analyst

NAB Broker Operations
03.2016 - 09.2016

TPMS NAB Broker – Document Preparation Team Member

NAB
10.2012 - 03.2016

EGR Water and Auto

EGR
08.2012 - 10.2012

Bachelor of Science in Business Administration - Finance

University of The Cordilleras
Brianne Gacad