BRIANNON-AVA MORTLOCK
Glenhaven,Australia
Summary
A highly professional third-year educator prepared for demands of balancing teaching English and assisting with the leading of the English department. I demonstrate expertise in curriculum design and classroom management, with a clear and deliberate focus on interactive and student-centred learning. I emphasise collaboration and adaptability, ensuring effective teamwork and positive outcomes in everything that I do.
Overview
11
11
years of professional experience
Work History
English Teacher
Holy Cross College Ryde
07.2023 - Current
- Developed innovative lesson plans and activities to engage students, and ensure learning objectives are met.
- Implemented a variety of instructional strategies to accommodate different learning styles and interests.
- Collaborated with colleagues to develop interdisciplinary projects and activities to enrich student learning experiences.
- Utilized technology to enhance instruction, increase student engagement, and provide real-world learning experiences.
- Established clear expectations and provided timely feedback to help students reach their full potential.
- Developed engaging curriculum to enhance student understanding of religious principles.
- Organized extracurricular activities that enriched students' spiritual and moral development.
- Evaluated educational programs regularly, ensuring alignment with institutional goals and values.
Customer Service Administrator
McDonald's Australia
09.2018 - 07.2023
- Developed customer service scripts to ensure consistent service across all channels.
- Collaborated with other departments to ensure customer satisfaction.
- Resolved customer complaints in a timely and satisfactory manner.
- Used customer relationship management (CRM) systems to accurately track and manage customer data.
- Trained and mentored new call center representatives on customer service policies, procedures, and best practices.
Retail Sales Assistant
Sanity Music
11.2014 - 09.2018
- Maintained a clean and organized sales floor.
- Assisted customers in making informed buying decisions, resulting in an increase in sales of premium products.
- Created in-store promotional displays and managed in-store talent and signings.
- Responded to customer inquiries and complaints in a professional manner.
- Assisted in the training of new retail staff.
- Conducted inventory audits to ensure accurate stock levels and identify areas of loss prevention.
Education
Bachelor of Arts/Bachelor of Education - English, Secondary
Macquarie University
Sydney11.2025
Skills
- Time Management
- Communication
- Adaptability
- Fast Learner
- Classroom Management
- Student Motivation
- Organisation
- Curriculum development
- Differentiated instruction
Timeline
English Teacher
Holy Cross College Ryde
07.2023 - Current
Customer Service Administrator
McDonald's Australia
09.2018 - 07.2023
Retail Sales Assistant
Sanity Music
11.2014 - 09.2018
Bachelor of Arts/Bachelor of Education - English, Secondary
Macquarie University