Briar Stojcevski
Elwood, Melbourne
Summary
Spending over 7 years in the sales and customer service industry, my passion for giving customers the best experience and getting the best results is only getting stronger. I am currently working and thriving in the real estate industry, after leaving the banking industry. From my extensive experience, I am confidently able to communicate and build strong, lasting, and meaningful relationships with both customers and colleagues. I strive for great results and getting the best outcome out of every opportunity. I bring a positive and determined mindset to every team I work with, and in my next role, I am going to bring that same attitude. I am looking for a role that will challenge me in new and exciting ways, and allow me to continue to create those amazing experiences and outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inspections Manager
Nelson Alexander
Carlton
11.2024 - Current
- Complete routine inspections.
- Complete and finalize condition reports.
- Conduct open inspections and private inspections.
- Schedule my day efficiently, so I am able to get optimal work completed.
- Work in a team environment, and being able to confidently complete tasks on my own.
- Find new business for both new properties to manage, and tenants.
Customer Advisor
NAB (National Australia Bank)
Melbourne
11.2021 - 11.2024
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
- Processed loan applications and verified documentation for accuracy.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Promoted available products and services to customers during service, account management and order calls.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Contacted customers about potential service upgrades, new services and account changes.
- Generated new leads through cold calling activities and networking events.
Retail Worker
Lincraft
Geelong
07.2018 - 07.2022
- Maintained accurate records of all transactions using POS software systems.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Addressed customer questions and concerns regarding products and services.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
Education
High School Diploma -
Clonard College
Geelong, VIC11-2021
Skills
- Condition reporting
- Time management
- Business development
- Customer service
- Attention to detail
- Problem solving
- Verbal communication
- Conflict resolution
- Lead generation
- Goal setting
- Professionalism
- Cold calling techniques and experience
- Public speaking
- Friendly, positive attitude
- Networking
- Relationship building
Certification
- Agents Representative Certificate
Accomplishments
- Dux for Year 12 subject in High School
- Won Multiple State Rowing Competitions
Affiliations
- I Volunteer regularly
References
References available upon request.
Timeline
Inspections Manager
Nelson Alexander
11.2024 - Current
Customer Advisor
NAB (National Australia Bank)
11.2021 - 11.2024
Retail Worker
Lincraft
07.2018 - 07.2022
High School Diploma -
Clonard College
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