Briarna Scarcella
Summary
Dedicated and detail-oriented banking professional with over 4 years of experience in customer service, loan settlements, and financial operations. Proven ability to manage lending applications, liaise with brokers, and legal partners, and meet operational targets. Strong communication, relationship-building, and problem-solving skills, with a focus on delivering exceptional customer outcomes.
Overview
5
5
years of professional experience
Work History
Distribution Support Consultant
Commonwealth Bank
09.2024 - Current
- Manage incoming calls and emails from brokers to facilitate loan submissions to conditional approval.
- Demonstrated expertise in credit and home loan processes.
- Guide brokers through home loan procedures to ensure high-quality submissions.
Settlements Officer
AMP Bank
12.2021 - 09.2024
- Collaborated with external vendors, including banks and financial institutions, as needed.
- Served as point of contact with bank solicitors to facilitate deal settlements.
- Investigated issues or disputes arising during settlement processes.
- Maintained comprehensive records of completed settlements, detailing payments made and received.
Customer Service Consultant
AMP Bank
05.2020 - 12.2021
- Answered and directed incoming calls using a multi line phone system.
- Served as primary liaison between customers and processing teams, enhancing service delivery.
- Provided training sessions for new hires on best practices for delivering exceptional service standards.
Education
High School Diploma -
St Clair High School
09-2017
Skills
- Attention to detail
- Microsoft Office Suite
- Credit analysis
- Client relationship management
- Loan processing
- Escalation management
References
References available upon request.
Timeline
Distribution Support Consultant
Commonwealth Bank
09.2024 - Current
Settlements Officer
AMP Bank
12.2021 - 09.2024
Customer Service Consultant
AMP Bank
05.2020 - 12.2021
High School Diploma -
St Clair High School
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