Support Worker & Team Leader
Magenta Community Services
Toowoomba City, QLD
05.2021 - 02.2025
- Analyzed key performance indicators to identify effective strategies.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Administered medication as prescribed and maintained accurate records of clients' medication schedules.
- Helped clients develop coping mechanisms, technical abilities and job skills.
- Coordinated with external agencies to access additional services and resources for clients.