Brid Russell

Delivery lead for the mobilisation of a large complex customer system replacement program which included the decommission of customer and risk related legacy systems and standardisation and uplift of the customer capability across the bank group, including changes to operational model and system changes to online channels and back-office systems.

Work included;

- defining high level scope, sequence and roadmap

- business cases

- identifying business and technology requirements and key decisions

- defining next phase - shaping team, priorities and budget

-Led Transformation Roadmap re-plan, providing a clear prioritisation of high value Initiatives with planning recommendations for a multiyear transformation program >$400m investment

-Provided insight and industry guidance on set up and best practices for complex transformation delivery in financial services

-Led the software implementation of a commercial banking origination platform including >$20m platform roadmap, delivery planning and execution and management of a multi country development team.

Participating as part of the program leadership delivering and managing a program roadmap for >$25m investment to uplift the core retail banking system and deliver digital functionality both online and in back-office.

Established a process to prioritise program backlog and track business value to outcome.

Utilised delivery experience, planning and team management to support a multi-speed program, utilising both agile and adapted waterfall methodology delivering.

Adapted ways of working, communications and team management during Covid to maintain schedule and committed outcomes for the program.

Led a cross functional design team to define, prototype and roadmap experience for interactions with the Department of Human Services for targeted customer cohorts.

Managed a multi discipline team of experience strategist and designers, technologists and data scientists

Broaden experience in government services, complex ecosystems and social responsibility

Led the cross industry collaboration to design and implement a new payment solution to support near real time processing of high value transactions for property exchange which entailed;

-defining standardised requirements for the payments interface across mult-ifuctional participants (e.g. solicitors, layers, data entry services, bankers) and being compliant by design for payment regulators and national law society.

- obtaining endorsement and agreement from the Reserve Bank and the major banks to contribute and build to the national property exchange solution

- plan and facilitate the agreement of the major banks and reserve bank to participation agreement into electronic conveyancing

- define, document and established compliant operations process and procedures for payments operations within the new start-up 'PEXA'

- management a success engagement with key national cohorts from financial services, conveyances, national law council, reserve bank, regulators such as ARNECC, APCA, APRA

• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Applied effective time management techniques to meet tight deadlines.
• Organized and detail-oriented with a strong work ethic.
• Resolved problems, improved operations delivered to schedule
• Proven ability to learn quickly and adapt to new situations.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Gained strong leadership skills by managing projects from start to finish.

Design and implementation of product and process design of existing and new products as implemented on the new SAP Core Platform

Interlock between multi disciplinary teams (e.g. architecture, business sme's and technologists)

responsible for end to end design of solution across the payment value chain