Bridget Delaforce
Brisbane
Summary
I have a strong background in training and facilitation, and am adept at designing and delivering engaging educational programs. Focused on driving team collaboration and achieving results, with proven ability to adapt to changing needs. Skilled in instructional design, curriculum development, and effective communication, combined with passion for empowering others through knowledge and skills development. Known for reliability and fostering positive learning environments.
Overview
11
11
years of professional experience
Work History
Process and Efficiency Manager
Ignite Travel Group
04.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Collaborated with other departments to develop training materials and further resource development
- Boosted employee morale and reduced turnover through development and structured training plans
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Identified areas in need of improvement and implemented solutions.
Travel Sales Consultant
Ignite Travel Group
03.2021 - 03.2022
- Streamlined the booking process for customers by staying up-to-date on industry trends
- Increased sales through effective up-selling and cross-selling of travel packages, accommodations, and activities.
- Enhanced team performance by collaborating effectively with colleagues to share knowledge and resources.
- Participated in ongoing professional development opportunities to stay current with best practices in the travel industry, elevating expertise and ensuring top-notch service delivery.
- Mentored new colleagues to develop my leadership skills and their sales skills
- Developed product knowledge through regular training sessions, building expertise in various destinations and travel offerings.
Travel Sales Consultant
Flight Centre Travel Group
10.2019 - 03.2021
- Provided insightful destination advice based on firsthand travel experiences alongside extensive research catered specifically towards each individual client''s needs.
- Organized group travel arrangements efficiently for smooth trip execution, including flights, accommodation, transportation, and activities coordination.
- Maintained employment during COVID pandemic, in an industry that suffered significantly and organization that had no choice by to layoff 80% of its workforce. I continued to excel ensuring customers were returned home, refunds processed and support provided.
- Demonstrated resilience through adjusting to change and adopting new ways of working
- Provided critical support to team leaders/supervisors and regional managers during transition of business models (international to domestic packages)
Sales & Service Banking Consultant
Suncorp Group
09.2018 - 09.2019
Various Roles - Front of House to Venue Manager
Sky Zone Trampoline Park
07.2014 - 03.2021
Education
Certificate IV - Travel And Tourism
ITFE Flight Centre Travel Group
01-2023
Certificate III - Travel And Tourism
ITFE Flight Centre Travel Group
01-2021
Skills
- Strategic planning
- Project management
- Sales techniques
- Policy implementation
- Schedule preparation
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Goal setting
- Documentation and reporting
- Workshop coordination
- Activity planning
- Lesson planning
- Training delivery
Timeline
Process and Efficiency Manager
Ignite Travel Group
04.2022 - Current
Travel Sales Consultant
Ignite Travel Group
03.2021 - 03.2022
Travel Sales Consultant
Flight Centre Travel Group
10.2019 - 03.2021
Sales & Service Banking Consultant
Suncorp Group
09.2018 - 09.2019
Various Roles - Front of House to Venue Manager
Sky Zone Trampoline Park
07.2014 - 03.2021
Certificate IV - Travel And Tourism
ITFE Flight Centre Travel Group
Certificate III - Travel And Tourism
ITFE Flight Centre Travel Group
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