Bridget Ferrie
South Yarra,VIC
Summary
Highly self-motivated individual with a bubbly, polite and friendly demeanour. Personable and articulate, offering a wide range of skills and experience gained through education, work experience and personal pursuits. I have learnt expert customer service throughout 10 years of employment in the Hairdressing and Hospitality industries, always placing the needs of the customers as top priority.
Overview
7
7
years of professional experience
Work History
Bar Waiter
Yoku Ono Ramen And Sake Bar
03.2023 - Current
- Efficiently manage large booking turnovers, ensuring smooth transitions between tables.
- Adapt quickly to changes in scheduling or unexpected situations to ensure events proceed smoothly.
- Train staff members on efficient turnover procedures and delegate tasks effectively to ensure swift execution.
- Increased bar revenue by upselling and promoting special offers.
- Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the venue was ready for operation each day or safely secured after closing time.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Store Supervisor
Dineamic
06.2022 - 05.2023
- Managed team members in a friendly and respectful manner.
- Provided an exceptional customer service experience in store and trained team members in this area.
- Utilised strong communication skills to build rapport with customers and drive sales.
- Worked alongside the Area Manager to achieve sales targets and KPIs.
- Ordering and management of stock, ensuring excellent presentation of store.
Bartender
Leonards House Of Love
02.2020 - 07.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Pack down and clean bar and venue at end of shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served as point of contact for customers to provide accurate information to all enquiries.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Senior Hairdresser
Runway Room
06.2017 - 01.2020
- Answered phone calls and emails to schedule client appointments.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Initiated and engaged clients in conversations as part of personalized service.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance based on needs and preferences.
Education
Certificate III - Hairdressing
Kangan Institute
Melbourne, VIC02.2017
Skills
- Expert customer service skills
- Fast learner
- Reliable, punctual and near perfect attendance records
- Work well within a team or autonomously
- Sales Expertise
- Stock Management
- Product and Service Sales
REFERENCES
Urv
Yoku Ono - Venue Manager
0452237077
Sophie Kane
Dineamic - Area Manager
0437802413
Andy McCallum
Leonards House of Love - Venue Manager
0433648610
Timeline
Bar Waiter
Yoku Ono Ramen And Sake Bar
03.2023 - Current
Store Supervisor
Dineamic
06.2022 - 05.2023
Bartender
Leonards House Of Love
02.2020 - 07.2022
Senior Hairdresser
Runway Room
06.2017 - 01.2020
Certificate III - Hairdressing
Kangan Institute
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