Bridget Fry
TRAVEL LEADERS
Brisbane
11
years of professional experience
Passionate travel and tourism professional with varied experience assisting customers fulfill their domestic and international travel needs. Extensive knowledge of many of the top travel destinations and proficiency in the latest travel coordination and booking software. Gifted at developing custom-built travel itineraries that exceed expectations while still fitting into clients’ budgets. Dedicated to helping clients reach their dreams of traveling the world.
Work History
Assistant General Manager
2 Years 3 Months- Supervised daily hotel operations, ensuring consistent guest service and operational standards.
- Trained front desk and housekeeping staff on procedures, service expectations, and property systems.
- Coordinated room assignments, occupancy readiness, and smooth guest check-in and check-out flow.
- Monitored housekeeping quality, room inspections, and issue resolution to maintain brand compliance.
- Managed staff schedules, task priorities, and coverage to support efficient property operations.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Guest Attendant
5 Months- Oversee the daily operations of the property in the absence of the Managers, including; reservations, renewals, check-outs, and check-ins.
- Delivered exceptional customer service and responded promptly to guest requests, resolving issues and coordinating follow-up support.
- Maintained lobby, common areas, and exterior spaces to brand standards.
- Managed laundry, linen, and supply restocking to support daily operations.
- Documented maintenance concerns and coordinated repairs with appropriate team members.
- Assist in maintaining accounts and reports.
Retail Associate, Key Holder
3 Years 1 Month- Utilizes The Sunglass Hut Experience tools to consistently deliver sales plan and company objectives.
- Achieves/exceeds individual sales plan by creating an emotional with customers.
- Cash Handling & Register Open/Close responsibilities
Travel Consultant - Home Based Independent Contractor
8 Years 9 Months- Duties as below.
Travel Consultant
1 Year 9 Months- Diagnose client’s specifications and suggest suitable travel packages or services.
- Organize travel experiences, through bookings tickets and accommodation, secure transportation.
- Discuss travel insurance requirements, issue insurance documents when purchased.
- Supply travelers with pertinent information and useful travel material, including visas and assist with applications.
- Handle unforeseen problems and complaints, maintain relationships with customers/suppliers
- Process/Receipt payments, and adjust journal entries as required.
- Attend conferences, supplier events to maintain familiarity with tourism trends
- Participate in Travel Expos, service customers and build new relationships
Education
Certificate III - Travel
Bachelor of Business - Accounting
Certificate IV - Business Administration
Skills
Travelport Universal Desktop/Worldspan
Sabre & Apollo (GDS)
Microsoft Office; Including Word
Excel
PowerPoint
Access
Outlook and Publisher
BCMax Software; Including TRMax
Docmax
Redmap Technology Software; Including Capturepoint
Managepoint
Softrip CRM System
Jonas Chorum
Cloud PM - Property Management System
Timeline
Assistant General Manager
Woodspring Suites
02.2020 - 05.2022Read More
Guest Attendant
Woodspring Suites
09.2019 - 02.2020Read More
Retail Associate, Key Holder
Sunglass Hut
02.2018 - 03.2021Read More
Travel Consultant - Home Based Independent Contractor
TRAVEL LEADERS
12.2017 - 09.2026Read More
Travel Consultant
FLIGHT CENTRE TRAVEL GROUP
07.2015 - 04.2017Read More
Upskilled
Certificate IV from Business Administration
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James Cook University
Bachelor of Business from Accounting
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Flight Centre Business School
Certificate III from Travel
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