Summary
Overview
Work History
Skills
Timeline
Generic

Bridget Hay

Launceston,TAS

Summary

- Talented senior restaurant team member with strong background in FOH & bartending. Works great within a team and excels in customer service.

Versed in cleaning and sanitation, restocking and dining room management.

- Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.

Overview

4
4
years of professional experience

Work History

Senior FOH Host

Rupert & Hound
12.2022 - Current
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organised work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Operated POS systems and handled cash.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Enhanced customer satisfaction by promptly preparing and serving drinks according to specific requests.

Restaurant Waitress and Bar Attendant

The Central Bar and Restaurant
01.2022 - 10.2022
  • Maintained detailed knowledge of specials and currently available items to provide guests with menu descriptions
  • Cultivated and maintained warm relationships with regular customers
  • Worked with POS system to place orders and manage bills
  • Maintained clean dining and bar area, cleaning up spills and replenishing condiments and setting tables
  • Some experience with Keno and gaming machines
  • Preparation and serving of alcoholic and non-alcoholic drinks
  • Enhanced customer satisfaction by ensuring efficient and friendly service at the bar.
  • Opened and closed bar area over Friday and Saturday nights

Cleaner/Housekeeping Attendant

Argosy Motor Inn
09.2021 - 03.2022
  • Cleaning of gaming, bistro, breakfast, restrooms and hotel rooms
  • Used time management and efficient cleaning methods to meet deadlines
  • Handled equipment, chemicals and materials properly and with caution
  • Maintained clean, neat and professional entrances
  • Organised and restocked housekeeping trolleys at end of shift to prepare for next shift
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home

Airbnb Cleaning & Management

BLH Cleaning & Management
12.2019 - 08.2021
  • Maintenance of property social media accounts
  • Restocking of clean linens, refreshments and basic cleaning items
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Skills

  • High-Volume Environments
  • Accurate Cash Handling
  • Workplace Safety
  • Credit and Cash Transactions
  • Table Setting
  • Guest Satisfaction
  • Upselling strategies

Timeline

Senior FOH Host

Rupert & Hound
12.2022 - Current

Restaurant Waitress and Bar Attendant

The Central Bar and Restaurant
01.2022 - 10.2022

Cleaner/Housekeeping Attendant

Argosy Motor Inn
09.2021 - 03.2022

Airbnb Cleaning & Management

BLH Cleaning & Management
12.2019 - 08.2021

Similar Profiles

CREATE PROFILE
Bridget Hay