Bridget Infantino

Reporting to the Permits Team Leader my responsibilities included;

• Preparation and follow up of Permit documentation for the Building Process
• Order / Recieve/ Check Soils, Surveys and PSI Information
• Liaise with External Stakeholders such as Developer's, Councils, Water Authorities and Building Surveyors on applications to achieve Building Permits
• Manage Permit's Inbox daily
• Provide Customer Service answering incoming calls, responding to emails and assisting in coordinating Meetings with External Stakeholders.

• Workflow based report reflective of all Pre Site Jobs
• Reporting directly to our Customer Service Manager
• Managing a Portfolio of 85 Clients within our Pre Site and On Site Departments
• Guide Client’s through the Knockdown Rebuild Process
• Weekly Progress Updates to Pre-Site Clients
• Establish strong relationships within our Sales, Estimating, Drafting and Construction Teams.

• Managing employees, scheduled shifts, determined and provided training needs, conducted performance reviews and recommending promotions
• Managing store operations across our David Jones Concession and Boutique including Visual Merchandising, Weekly Reports, Managers monthly action plans, conducting and supervising store stocktakes and managing incoming and outgoing stock transfers
• Identifying KPI's and implementing into stores to assist in increasing sales and performance
• Consistently working through achieving 1.6 UPT Supporting back office procedures, including hiring and employment on- boarding processes
• Building a strong client and team repoire for both stores
• Creating culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention
• Focusing on Team collaboration, efficiency, communication and identifying process improvements across both stores
• Celebrating Store achievements, exceeding store budgets and acknowledgement of individual team member sales and overall store performances.

• Responsible for Pre- Site and On- Site Client's associated with Harmac and Ridge Homes
• Workflow based report reflective of all Pre Site Jobs
• Reporting directly to our Customer Service Manager
• Manage 70 Pre Site Jobs based in the North and West Suburbs of Melbourne
• Manage 30 Construction Jobs based in the North and West Suburbs of Melbourne
• Engage with Council and Water Authorities for Client Pre - Site Applications
• Responsible for applying for Building Permits through Northpoint Building Surveyors
• Conduct HIA Contract Signing appointments with Clients
• Work closely with Clients to communicate weekly Pre- Site/ Construction updates
• Currently overseeing all Investor jobs through Developer Client Welco
• Establish strong relationships within our Estimating, Drafting and Construction Teams.