BRIDGET KNIGHT
Sydney,NSW
Summary
Organized Team Leader who builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
8
8
years of professional experience
Work History
TEAM LEADER OF CUSTOMER EXPERIENCE
TYNAN MOTORS SERVICE CENTRE
05.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
Senior Hairdresser
CORIES HAIR ESCAPE
11.2018 - 04.2023
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
MCDONALDS EMPLOYEE
MCDONALDS
09.2016 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
HAIRDRESSING CERT III
TAFE NSW
Gymea, NSW10.2022
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Work Planning and Prioritization
- Coaching and Mentoring
Timeline
TEAM LEADER OF CUSTOMER EXPERIENCE
TYNAN MOTORS SERVICE CENTRE
05.2023 - Current
Senior Hairdresser
CORIES HAIR ESCAPE
11.2018 - 04.2023
MCDONALDS EMPLOYEE
MCDONALDS
09.2016 - 01.2019
HAIRDRESSING CERT III
TAFE NSW
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