Bridget Sommeling
WinterValley, Vic,VIC
Summary
Dynamic and results-driven professional with a strong background in customer service and team leadership at KFC. Proven ability to enhance operational efficiency and boost employee engagement through effective training programs. Skilled in money handling and decision-making, consistently improving financial accuracy and fostering a positive work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
KFC
12.2016 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Improved operational efficiency by adopting new technology for inventory management.
Trainee Dental Nurse
Dental Clinic
08.2021 - 05.2022
- Improved patient comfort by providing thorough explanations of dental procedures and answering questions.
- Contributed to a positive patient experience with compassionate chairside manner and attentive care.
- Expanded knowledge of dental treatments and techniques through continuous professional development opportunities.
- Maintained accurate patient records by routinely updating treatment plans, medical history information and insurance details in the dental practice software system.
- Demonstrated adaptability within the workplace by effectively adjusting to schedule changes or shifting priorities as needed.
- Reduced wait times for patients by efficiently preparing treatment rooms between appointments.
- Provided valuable assistance during emergency situations, helping maintain patient safety while supporting dentist's efforts in resolving issues quickly.
Education
Year 12 Graduate VCE -
Mount Clear College
Ballarat, VIC11.2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Recruiting and interviewing
- Orientation and training
- Cost control
- Goal setting
- Adaptability and flexibility
- Verbal and written communication
- Sales forecasting
- Employee engagement
Certification
- Leading A Restaurant Certificate I
- Certificate II in Hospitality
- Australian Drivers Licence
Timeline
Trainee Dental Nurse
Dental Clinic
08.2021 - 05.2022
Assistant Manager
KFC
12.2016 - Current
Year 12 Graduate VCE -
Mount Clear College
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