Nicole Taylor
Summary
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.
Overview
20
20
years of professional experience
Work History
Meaningful Life Partner
Hailey House
04.2022 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Increased participation in programs by effectively promoting upcoming events to residents and families.
- Encouraged cognitive stimulation through facilitating educational workshops, games, and discussions with residents.
- Stayed current on industry best practices through ongoing professional development opportunities such as training seminars or conferences related specifically toward Life Enrichment Aide responsibilities.
- Provided compassionate end-of-life care, offering emotional support for both residents and their loved ones during difficult times.
- Managed supplies inventory needed across various activity offerings ensuring adequate resources were always available when needed most by participants throughout each event''s duration.
- Implemented creative arts programming to stimulate self-expression among participants while fostering interpersonal connections between them as well.
- Assisted in physical therapy sessions, supporting residents in achieving their mobility goals.
- Coordinated outings for residents, providing opportunities for cultural enrichment outside the facility setting.
- Ensured a safe environment by monitoring resident activities and promptly addressing any concerns.
- Maintained accurate records of resident participation, preferences, and feedback for continuous program improvement.
- Improved emotional well-being for residents by providing one-on-one support and companionship.
- Maintaining weekly activity calenders.
Personal Care Assistant
Wintringham
08.2015 - Current
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided ongoing compassionate patient care for each client.
- Transported patients to medical, dental and personal care appointments.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Reported concerns to nurse supervisor to promote optimal care.
- Completed scheduled patient check-ins and progress reports for clients.
- Observed patients for changes in physical, emotional, mental or behavioural condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed care plan and directions to administer medications.
Store Manager
The Coffee Club Dfo
01.2005 - 07.2015
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Education
Cert 4 Leisure And Heath
Aged Care Training Services
Seaford, VIC2023
Personal Care Assistant
Sage Institute
07.2015
Skills
- Compassionate patient care
- Medication management
- First aid and safety
- Community activities
- First-aid and CPR
- Client documentation
- Behaviour redirection
- Compassionate client care
- Adaptable under pressure
- Records maintenance
- Knowledge of state regulations
- Leadership Qualities
Additional Information
NDIS Worker Screening Clearance
References
PERSONAL
Robyn Cowell:
0400888614
WORK REFERENCE:
Julie Guy:
0400018968
Timeline
Meaningful Life Partner
Hailey House
04.2022 - Current
Personal Care Assistant
Wintringham
08.2015 - Current
Store Manager
The Coffee Club Dfo
01.2005 - 07.2015
Cert 4 Leisure And Heath
Aged Care Training Services
Personal Care Assistant
Sage Institute
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