Bridget Tu'akalau
Homebush
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office industry operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
3
3
years of professional experience
Work History
Night Time Receptionist
Kings On Canterbury
10.2024 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Light Laundry Duties
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Social media, ads on Babes and Escorts,Locanto,Scarlet Blu
Night Time Receptionist
Bliss On Crown - Massage Parlour
10.2023 - 09.2024
- Answered central telephone system and directed calls accordingly.
- Make bookings for clients
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Advertised Girls on Escorts and Babes, Instagram,Locanto
- Organise outcalls
- Take payments
- Light Laundry & Cleaning Duties
Head Waiter
Borellis Italian Resturant
01.2022 - 08.2023
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Supervised server staff and simultaneously served personal section of tables.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
Diploma - Beauty Therapy
Australian Academy Of Beauty
North Strathfield, NSW09-2026
No Degree - Certified Teeth Whitening
Teeth Whitening
01-2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Verbal and written communication
- Administrative support
Timeline
Night Time Receptionist
Kings On Canterbury
10.2024 - 02.2025
Night Time Receptionist
Bliss On Crown - Massage Parlour
10.2023 - 09.2024
Head Waiter
Borellis Italian Resturant
01.2022 - 08.2023
Diploma - Beauty Therapy
Australian Academy Of Beauty
No Degree - Certified Teeth Whitening
Teeth Whitening
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