Bridget Van Roevan
Currurundi,QLD
Summary
I am a proactive and hardworking individual focused on continuous operational improvement who thrives in fast-paced environments. I am also a skilled professional adept at increasing work process efficiency and profitability through functional and technical analysis. I offer attention to detail and strong decision-making skills to manage multiple, concurrent tasks. I have a self-motivated work ethic to perform effectively in independent or team environments.
I am a forward-thinking team leader skilled at operating departments efficiently to meet goals with a successful background matching employees with roles for maximum performance.
I am a proactive and hardworking individual who is focused on continuous operational improvement and who thrives in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Billing Operations Officer
Locality Planning Energy
01.2022 - Current
- Issuing power bills for 400+ Strata Communities
- Liaising with on-site managers to do monthly meter reads
- Daily scheduling for meter readers
- Billing enquiries and investigations
- Identifying and reporting faulty meters
- Uploading data and reads accurately into the billing system
- Monthly reports for finance and management team
- Stock management and merchandising
- Christmas party committee member
Administration & Assistant Manager
Fresh Fruit Brothers
11.2019 - 11.2021
- Customer service
- Staff training and development
- Staff rostering
- Payroll
- Superannuation payments
- Account invoicing
- Xero – account reconciliation
- Workplace Health & Safety
- Stock replenishment
- Stock management
- Store merchandising
- Social Media marketing
- Organising in-store promotions
- Making gift boxes for Christmas, Easter, Mothers Day
- Liaising with market buyers
- Daily/weekly cleaning of store
- Weekly weight checks on bagged products
- Store seasonal layout plans
- Ensuring our store was adhering to Covid 19 regulations
- Food Safety
- Bridget Van Roevan
Assistant Manager
ASB Bank
05.2010 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Customer Service Officer
ASB Bank
06.2009 - 05.2010
- Customer service
- Branch security
- Identifying financial needs of new and existing clients
- Personal banking enquiries
- Financial transaction processing
- New account compliance
Customer service
Commonwealth Bank
07.2008 - 05.2009
- Staff rostering
- Staff training and development
- Cash management, weekly and monthly audits
- Stock management of branch stationary
- Staff compliance with company policies and procedures
- Branch security
- Liaise with contractors for building audits and repairs
- Identifying financial needs of new and existing clients
- Personal banking enquiries
- Financial transaction processing
- New account compliance
- Health and Safety
- Event co-ordination
Customer service
NZ Post/Kiwibank
06.2007 - 07.2008
- Staff rostering
- Staff training and development
- Cash management, weekly and monthly audits
- Stock management of branch stationary
- Staff compliance with company policies and procedures
- Branch security
- Liaise with contractors for building audits and repairs
- Identifying financial needs of new and existing clients
- Personal banking enquiries
- Financial transaction processing
- New account compliance
- Health and Safety
- Event co-ordination
Fruit and Vegetable Manager
Coles Bi-Lo Supermarkets
01.1999 - 01.2005
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Certificate III in Financial Services -
2009
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QLD Tafe
2003
Certificate II in Retail Operations - undefined
2000
NZQA - undefined
1998
Skills
- Set Goals
- Office Administration
- Service Quality Standards
- Customer Care
- Customer Experience
- Operational Efficiency
- Planning and Prioritization
- Coordinate Service Contracts
- Train Staff
- Customer Satisfaction Evaluation
- Employee Performance
- Performance Goals
Timeline
Billing Operations Officer
Locality Planning Energy
01.2022 - Current
Administration & Assistant Manager
Fresh Fruit Brothers
11.2019 - 11.2021
Assistant Manager
ASB Bank
05.2010 - 09.2019
Customer Service Officer
ASB Bank
06.2009 - 05.2010
Customer service
Commonwealth Bank
07.2008 - 05.2009
Customer service
NZ Post/Kiwibank
06.2007 - 07.2008
Fruit and Vegetable Manager
Coles Bi-Lo Supermarkets
01.1999 - 01.2005
Certificate III in Financial Services -
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QLD Tafe