Bridget Van Roevan
Currurundi,QLD
Summary
I am a proactive and hardworking individual focused on continuous operational improvement who thrives in fast-paced environments. I am also a skilled professional adept at increasing work process efficiency and profitability through functional and technical analysis. I offer attention to detail and strong decision-making skills to manage multiple, concurrent tasks. I have a self-motivated work ethic to perform effectively in independent or team environments.
I am a forward-thinking team leader skilled at operating departments efficiently to meet goals with a successful background matching employees with roles for maximum performance.
I am a proactive and hardworking individual who is focused on continuous operational improvement and who thrives in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Billing Operations Officer
Locality Planning Energy
01.2022 - Current
- Issuing power bills for 400+ Strata Communities
- Liaising with on-site managers to do monthly meter reads
- Daily scheduling for meter readers
- Billing enquiries and investigations
- Identifying and reporting faulty meters
- Uploading data and reads accurately into the billing system
- Monthly reports for finance and management team
- Stock management and merchandising
- Christmas party committee member
Administration & Assistant Manager
Fresh Fruit Brothers
11.2019 - 11.2021
- Customer service
- Staff training and development
- Staff rostering
- Payroll
- Superannuation payments
- Account invoicing
- Xero – account reconciliation
- Workplace Health & Safety
- Stock replenishment
- Stock management
- Store merchandising
- Social Media marketing
- Organising in-store promotions
- Making gift boxes for Christmas, Easter, Mothers Day
- Liaising with market buyers
- Daily/weekly cleaning of store
- Weekly weight checks on bagged products
- Store seasonal layout plans
- Ensuring our store was adhering to Covid 19 regulations
- Food Safety
- Bridget Van Roevan
Assistant Manager
ASB Bank
05.2010 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Customer Service Officer
ASB Bank
06.2009 - 05.2010
- Customer service
- Branch security
- Identifying financial needs of new and existing clients
- Personal banking enquiries
- Financial transaction processing
- New account compliance
Customer service
Commonwealth Bank
07.2008 - 05.2009
- Staff rostering
- Staff training and development
- Cash management, weekly and monthly audits
- Stock management of branch stationary
- Staff compliance with company policies and procedures
- Branch security
- Liaise with contractors for building audits and repairs
- Identifying financial needs of new and existing clients
- Personal banking enquiries
- Financial transaction processing
- New account compliance
- Health and Safety
- Event co-ordination
Customer service
NZ Post/Kiwibank
06.2007 - 07.2008
- Staff rostering
- Staff training and development
- Cash management, weekly and monthly audits
- Stock management of branch stationary
- Staff compliance with company policies and procedures
- Branch security
- Liaise with contractors for building audits and repairs
- Identifying financial needs of new and existing clients
- Personal banking enquiries
- Financial transaction processing
- New account compliance
- Health and Safety
- Event co-ordination
Fruit and Vegetable Manager
Coles Bi-Lo Supermarkets
01.1999 - 01.2005
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Certificate III in Financial Services -
2009
undefined
QLD Tafe
2003
Certificate II in Retail Operations - undefined
2000
NZQA - undefined
1998
Skills
- Set Goals
- Office Administration
- Service Quality Standards
- Customer Care
- Customer Experience
- Operational Efficiency
- Planning and Prioritization
- Coordinate Service Contracts
- Train Staff
- Customer Satisfaction Evaluation
- Employee Performance
- Performance Goals
Timeline
Billing Operations Officer
Locality Planning Energy
01.2022 - Current
Administration & Assistant Manager
Fresh Fruit Brothers
11.2019 - 11.2021
Assistant Manager
ASB Bank
05.2010 - 09.2019
Customer Service Officer
ASB Bank
06.2009 - 05.2010
Customer service
Commonwealth Bank
07.2008 - 05.2009
Customer service
NZ Post/Kiwibank
06.2007 - 07.2008
Fruit and Vegetable Manager
Coles Bi-Lo Supermarkets
01.1999 - 01.2005
Certificate III in Financial Services -
undefined
QLD Tafe
Certificate II in Retail Operations - undefined
NZQA - undefined
Similar Profiles
PICHAYUT KRAIDECHPICHAYUT KRAIDECH
Legal Officer at Energy Policy and Planning Office MINISTRY OF ENERGYLegal Officer at Energy Policy and Planning Office MINISTRY OF ENERGY
Randy WeingardRandy Weingard
Executive Director of TV Analytics at Locality BroadcastExecutive Director of TV Analytics at Locality Broadcast
Catherine RapuanoCatherine Rapuano
Account Executive at LocalityAccount Executive at Locality
YEJUNG LEEYEJUNG LEE
Knife Operator at Meat ProcessorsKnife Operator at Meat Processors
Talia DearnsTalia Dearns
Assistant in Nursing at Opal HealthcareAssistant in Nursing at Opal Healthcare