Bridget Wadling
Kurrajong,NSW
Summary
Demonstrated ability to communicate and work collaboratively with Aboriginal and Torres Strait Islanders to promote positive outcomes within communities. Approachable, dedicated, and hardworking project administration officer leveraging an extensive background in Therapeutic Counselling, People Operations Management (HR), Volunteer Recruitment and training, Administration, and Customer Service Management. Skilled in problem-solving, communication, adaptability, leadership, and teamwork.
My passion has now moved to Therapeutic counselling and support, helping disadvantaged young people and therapeutic care. I have completed a Diploma in Counselling and am currently studying Psychology at Curtin University. Experienced corporate Project Administration Manager with over ten years of experience leveraging an extensive background in People Operations Management (HR), Volunteer Management, Administration, and Customer Service Management in community-based or NFP organisations.
Overview
13
13
years of professional experience
Work History
Senior Project Officer Training and Development- NSW ACT Emergency Services
AUSTRALIAN RED CROSS
SYDNEY
11.2021 - Current
Therapeutic Foster Care
Hobartville
Hobartville
07.2020 - 03.2022
- Provided therapeutic care based on the Treatment Foster Care Oregon (TFCO) model
- Administered behavioural interventions in line with this evidence based therapeutic model for young people with severely challenging behaviours
- Organised activities that develop children’s physical, emotional and social growth
- Redirected children to encourage safe, positive behaviours
- Physical and verbal interaction throughout the day
- Completed daily reporting for agencies
- Quickly responded to crisis situations when severe mental health and behavioral issues occurred
- Collaborated closely with treatment team to appropriately coordinate client care services
- Enhance cultural connections and engaging in local cultural activities
- Support family contact and communications.
CSO - Extreme Hardship Support Program
AUSTRALIAN RED CROSS
SYDNEY
08.2021 - 11.2021
- Provide triage response where required; including referrals for COVID-19 support initiatives, health, mental health supports, casework services, legal advice, employment support, housing and homelessness, social connections; screening for risk indicators including family violence, labour exploitation, mental health concerns when brought to attention or support requested through Portal
- Monitor and process applications from potential clients received via phone or the online portal
NSW & ACT Emergency Services secondment delivering mobilisation plans and playing a critical role in building and maintaining internal relationships to streamline processes and practices to deliver a consistent, stable and strong foundation for volunteer and member onboarding during current disasters bushfires and floods.
AUSTRALIAN RED CROSS
SYDNEY
02.2020 - 06.2020
NSW & ACT Mobilisation HUB, Project Officer delivering mobilisation plans to enable Red Cross to create easy, remarkable, and relevant volunteer experiences in NSW/ACT. This includes building our workforce’s capacity to use Red Cross systems and processes to recruit, manage and mobilise volunteers. Playing a critical role in building and maintaining internal relationships to streamline processes and practices to deliver a consistent, stable and strong foundation for volunteer and member participation, and ultimately drive an improved experience for all Red Cross people now and into the future.
AUSTRALIAN RED CROSS
SYDNEY
11.2019 - 02.2020
Philanthropy Executive secondment
AUSTRALIAN RED CROSS
SYDNEY
09.2019 - 11.2019
People Operations Manager
THE WINDOW GUY
08.2018 - 01.2019
- Managing all aspects of Human Resources, employee benefits, administration processes, HRIS management, SimPRO, customer service and WHS compliance
- Performance management and employee KPIs
- Successfully develop and employ initiatives to drive employee engagement
- Debt collection and reconciliation, complaint investigation and outcomes as well as Staff training and education programs.
Administration Coordinator and Personal Assistant
EASYFALL GUTTERING
05.2017 - 07.2018
- Coordinated reception, record keeping maintenance, CRM implementation and management, management of calendars and scheduling, implementation and coordination of the Customer Success Program
- Managed all HR duties including recruitment and onboarding Accounts payable and receivable.
Outsource HR/Business consultant to SMEs
MASTER HR SOLUTIONS
SYDNEY
06.2014 - 04.2017
- HR for small to medium business sector sectors included Recruitment and Exiting, Organisational Change, Performance Management, Employee and management training, Skills Auditing, Disc profiling, Mediation support, HR and WHS compliance and Awards, Business Consultation – gap analysis and referral of professional services., Wellness Coordination
NSW HR Coordinator
ST JOHN OF GOD HOSPITAL
SYDNEY
07.2011 - 04.2014
- Providing all HR services to all departments in two hospitals in NSW 500 + staff
- Follow complaints procedures, case management, return to work and case conferences
- Reconciliation Action Plan NSW committee member, HR, administration, Onboarding and exiting, Orientation, Change management., Wellness Coordinator, Reporting and KPI analytics – Weekly reporting and staff data, reports to department managers and CEO (direct report), Performance Management support to management and Directorate, Systems training, Contracts and EBA – Negotiating EBA, Mediation, Fire Safety Officer
Intensive Therapeutic Foster Care
Hobartville
Hobartville
03.2022
- Administered behavioural interventions in line with evidence based therapeutic model for young people with high complex needs and severely challenging behaviours
- Organised activities that develop children’s physical, emotional and social growth
- Redirected children to encourage safe, positive behaviours
- Physical and verbal interaction throughout the day
- Completed daily reporting for agencies
- Develop, implement and monitor individual case plans and achievement of identified goals
- Quickly responded to crisis situations when severe mental health and behavioral issues occurred
- Collaborated closely with treatment team to appropriately coordinate care services
- Support the involvement of families through the facilitation of contact and the development/maintenance of family relationships
- Enhance cultural connections and engaging in local cultural activities.
Intensive Therapeutic Foster Care
Kurrajong
Kurrajong
03.2020
- Administered behavioural interventions in line with an evidence-based therapeutic model for young people with highly complex needs and severely challenging behaviours
- Organised activities that develop children’s physical, emotional and social growth
- Redirected children to encourage safe, positive behaviours
- Physical and verbal interaction throughout the day
- Completed daily reporting for agencies
- Develop, implement and monitor individual case plans and achievement of identified goals
- Quickly responded to crisis situations when severe mental health and behavioural issues occurred
- Collaborated closely with the treatment team to appropriately coordinate care services
- Support the involvement of families through the facilitation of contact and the development/maintenance of family relationships
- Enhance cultural connections and engage in local cultural activities.
NSW & ACT Mobilisation HUB, Project Officer
AUSTRALIAN RED CROSS
SYDNEY
02.2019
Ozchild (TFCO)
- Provided therapeutic care based on the Treatment Foster Care Oregon (TFCO) model
- Administered behavioural interventions in line with this evidence-based therapeutic model for young people with severely challenging behaviours.
Education
ARC
07.2024
Diploma of Counselling
01.2022
Psychological First Aid Training
First Aid Certificate
TAFE NSW
Diploma of Alcohol and other drugs
Business Governance
Business Administration Certificate IV
Bookkeeping
Small Business Management
UWS
SJOG Health Care
Workcover NSW
Skills
- Communication
- Collaboration
- Project administration
- Therapeutic counselling
- People operations management
- Volunteer recruitment
- Training
- Administration
- Customer service management
- Problem-solving
- Adaptability
- Leadership
- Teamwork
- Project administration management
- Trainer
- Facilitator
- Emergency services volunteer recruitment
- PageUp volunteer recruitment system
- Dayforce
- Volunteer E-learning
- REDS
- Triage response
- Referrals
- COVID-19 support initiatives
- Health
- Mental health supports
- Casework services
- Legal advice
- Employment support
- Housing and homelessness
- Social connections
- Risk indicators
- Family violence
- Labor exploitation
- Mobilization plans
- Internal relationships
- Volunteer onboarding
- Disasters
- Bushfires
- Floods
- Volunteer experiences
- Philanthropy executive
- Fundraising
- Engagement
- Event coordination
- Stakeholder liaison
- HR consultant
- Recruitment
- Organizational change
- Performance management
- Employee training
- Skills auditing
- Disc profiling
- Mediation support
- HR compliance
- Business consultation
- Wellness coordination
- HR services
- Complaints procedures
- Case management
- Return to work
- Reconciliation action plan
- Onboarding
- Exiting
- Orientation
- Change management
- Reporting
- KPI analytics
- Performance management support
- Systems training
- Contracts
- EBA negotiation
- Mediation
- Fire safety
- Team leadership
- Psychological first aid
- Evacuation centers
- Recovery centers
- Community support
Leadership Experience
- MERANA ABORIGINAL COMMUNITY SERVICES FOR THE HAWKESBURY INC, Management Committee, 2011, Current, Managing services for the local Aboriginal community Services: Recruitment, My Aged Care services, Confirmation of Aboriginality (COA), Merana Aboriginal Playgroup, NDIS Accreditation.
- RED CROSS EMERGENCY SERVICES NSW, Team Leader Volunteer – Hills/Hawkesbury Metro North West Team, Current, Current, Providing personal support (Psychological First Aid) to people affected by emergencies, attending evacuation and recovery centres, helping communities prepare before or recover after a disaster, support training and operations of volunteers. Qualified trainer of Psychological First Aid. Coordinate and lead regular team meetings and organise training/workshops as required.
References
- HELEN MATWIJIW, AUSTRALIAN RED CROSS, 0407388112, hmatwijiw@redcross.org.au
- DIANA BERNADISARAH U’BRIEN, NSW ACT ES DIRECTOR STATE MANAGER, AUSTRALIAN RED CROSS, 02 8295 2792, dbernadisubrien@redcross.org.au
- JENNIFER FLOOD, MERANA, 0412 813 528, JenFloodMerana@outlook.com
Timeline
Intensive Therapeutic Foster Care
Hobartville
03.2022
Senior Project Officer Training and Development- NSW ACT Emergency Services
AUSTRALIAN RED CROSS
11.2021 - Current
CSO - Extreme Hardship Support Program
AUSTRALIAN RED CROSS
08.2021 - 11.2021
Therapeutic Foster Care
Hobartville
07.2020 - 03.2022
Intensive Therapeutic Foster Care
Kurrajong
03.2020
NSW & ACT Emergency Services secondment delivering mobilisation plans and playing a critical role in building and maintaining internal relationships to streamline processes and practices to deliver a consistent, stable and strong foundation for volunteer and member onboarding during current disasters bushfires and floods.
AUSTRALIAN RED CROSS
02.2020 - 06.2020
NSW & ACT Mobilisation HUB, Project Officer delivering mobilisation plans to enable Red Cross to create easy, remarkable, and relevant volunteer experiences in NSW/ACT. This includes building our workforce’s capacity to use Red Cross systems and processes to recruit, manage and mobilise volunteers. Playing a critical role in building and maintaining internal relationships to streamline processes and practices to deliver a consistent, stable and strong foundation for volunteer and member participation, and ultimately drive an improved experience for all Red Cross people now and into the future.
AUSTRALIAN RED CROSS
11.2019 - 02.2020
Philanthropy Executive secondment
AUSTRALIAN RED CROSS
09.2019 - 11.2019
NSW & ACT Mobilisation HUB, Project Officer
AUSTRALIAN RED CROSS
02.2019
People Operations Manager
THE WINDOW GUY
08.2018 - 01.2019
Administration Coordinator and Personal Assistant
EASYFALL GUTTERING
05.2017 - 07.2018
Outsource HR/Business consultant to SMEs
MASTER HR SOLUTIONS
06.2014 - 04.2017
NSW HR Coordinator
ST JOHN OF GOD HOSPITAL
07.2011 - 04.2014
Ozchild (TFCO)
ARC
Diploma of Counselling
Psychological First Aid Training
First Aid Certificate
TAFE NSW
Diploma of Alcohol and other drugs
Business Governance
Business Administration Certificate IV
Bookkeeping
Small Business Management
UWS
SJOG Health Care
Workcover NSW
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