Bridget Jones
Palm Cove,QLD
Summary
Professional and knowledgeable receptionist versed in administrative support and customer service. Offering 15 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.
Overview
15
15
years of professional experience
Work History
Small Business Owner
Blend and Nourish
04.2023 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Care Companion/Receptionist Administrator
Mercy Healthcare
04.2019 - 11.2023
- Improved patient comfort by providing compassionate and attentive care to their needs.
- Enhanced patient recovery by assisting with daily living activities, such as bathing, dressing, and meal preparation.
- Established trust with patients and families through consistent communication and empathetic listening.
- Ensured patients'' safety by closely monitoring their health and promptly addressing any concerns or changes in condition.
Receptionist Administrator
Mercy Health Hospital
04.2018 - 12.2018
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
Administration Receptionist
Djerriwarrh Health Services
02.2013 - 04.2018
- Enhanced office efficiency by managing incoming calls and greeting visitors in a professional manner.
- Streamlined appointment scheduling for increased accuracy and improved customer satisfaction.
- Assisted with various administrative tasks, contributing to the overall smooth operation of the office.
- Maintained detailed records and filing systems, ensuring easy access to vital information.
Customer Service Representative/Receptionist
Salescorp Marketing Solutions
01.2010 - 01.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined the customer service process for quicker response times and increased efficiency.
- Provided exceptional support to customers, maintaining a high level of professionalism and empathy.
- Collaborated with team members to improve overall customer experience and drive positive results.
Education
High School Diploma -
Holy Cross RC School
United Kingdom09.1989
Skills
- Fall Prevention
- Chronic Illness Management
- Alzheimer's Care
- Physical Mobility Assistance
- Medication Administration
- Emotional Support
- Dementia Care
- Customer service
- Team collaboration
- Excellent communication
- Telephone etiquette
- Scheduling appointments
- Administrative support
Timeline
Small Business Owner
Blend and Nourish
04.2023 - Current
Care Companion/Receptionist Administrator
Mercy Healthcare
04.2019 - 11.2023
Receptionist Administrator
Mercy Health Hospital
04.2018 - 12.2018
Administration Receptionist
Djerriwarrh Health Services
02.2013 - 04.2018
Customer Service Representative/Receptionist
Salescorp Marketing Solutions
01.2010 - 01.2017
High School Diploma -
Holy Cross RC School
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