Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organised mentality. Certified in safe food handling.
Overview
13
13
years of professional experience
Work History
Disability Support Worker
InsideOut Assist
09.2023 - Current
Improving client independence by developing personalised support plans tailored to individual needs and goals.
Enhancing quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Supporting clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Assisting clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Providing emotional support to clients during challenging times, fostering resilience and coping skills.
Facilitating community integration for clients by organising outings, social events, and other opportunities for engagement.
Collaborating with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
Youth Officer
Cobham Youth Justice Centre
10.2019 - 07.2023
Increase the safety of individuals at risk of suicide
Provide brief interventions
Provide individualised support
Respond effectively to behaviours of concern
Use communication to build relationships
Work with diverse people
Identify and respond to children and young people at risk
Support the rights and safety of children and young people
Provide supervision in a secure system
Support the progress and development of young people
Support Aboriginal and/or Torres Strait Islander people young people in a youth justice system
Support young people to create opportunities in their lives
Respond to critical situations
Participate in workplace health and safety
Ensure security of Youth Justice Centre by searching for contraband.
Enhanced youth engagement by developing and executing interactive programs and activities.
Mentored young individuals, fostering a sense of personal responsibility and accountability.
Implemented effective conflict resolution techniques to address behavioural issues among youths.
Supervisor/Sales Team Member
Sportsgirl
06.2019 - 10.2019
Use of registers and EFTPOS facilities
Correctly calculating charges, issuing bills and collecting payments
Closing down and locking up store
Opening store
Supervising other staff members.
Waitress/Bar Person
Cow And Calf Hotel
09.2013 - 05.2019
Greeting guests and communicating with customers about wait time
Correctly calculating charges, issuing bills and collecting payments
Use of registers and EFTPOS facilities
Facilitating prompt and accurate seating and service of all guests
Inquiring about guest satisfaction, anticipating additional needs, fulfilling requests, maintaining knowledge of current menu items, garnishes, ingredients and preparation methods
Answering phones promptly and recording and confirming reservations as well as booking customers into accommodation
Help in preparation of food and cleaning duties
Closing down and locking up venue
Training new staff to ensure consistency and high-quality service.
Making coffees and other beverages
Creating new drinks/cocktails
Barista
KAFFEE
10.2016 - 06.2017
Remembering orders of frequent customers and creating relationships ensuring loyalty
Making hot and cold beverages, preparing food and ordering/rotating stock
Use of registers and EFTPOS facilities
Carry out banking duties at the end of each shift
Opening and setting up the cafe.
Cleaning and packing down of cafe.
Crew Member
Macdonald's
09.2011 - 09.2013
Improved customer satisfaction by providing friendly and efficient service at the register.
Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Worked in McCafe making coffees and other hot and cold drinks
Education
Bachelor of Science - Bachelor of Health Science Acupuncture
Endeavour College
Sydney, NSW
06.2025
High School Diploma -
Wellington High School
Wellington
12.2015
Skills
Technology - I am able to work efficiently within a range of applications including Microsoft Word, Excel, Outlook, Internet Explorer, multiple line phone systems and photocopier
Communication - I have always had positive communication relationships with managers and supervisors throughout my employment I am able to quickly understand what is required within my role and I learn fast I am efficient at communicating with kitchen staff regarding customer allergies, dietary needs and other special requests
Leadership
Public speaking - I have become a confident speaker in front of large crowds due to being school captain and speaking in front of whole school assemblies as well as being apart of the debate team I am able to coordinate meetings and help resolve issues by finding mutually agreed solutions
Animal care - I have completed qualifications which have given me a good understanding of how to safely handle, capture, restrain and care for many different types of species of animals I also have experience hand raising a few different species
Relationship Building
Disability Services
Opening and closing duties
Food Preparation
Cash Handling
Safe Food Handling Practices
Professional Development
2020, Cert IV in Youth Justice
2019, Apply First Aid Certificate
2019, Working with Children Check
2018, Certificate III in Captive Animals
2017, Certificate 11 in Animal Studies
2017, Responsible Conduct of Gambling
2015, Responsible Service of Alcohol (RSA) Certificate
2013, TAFE Course in Vocational and Community Engagement
2015, HSC Graduate
References
References upon request
Timeline
Disability Support Worker
InsideOut Assist
09.2023 - Current
Youth Officer
Cobham Youth Justice Centre
10.2019 - 07.2023
Supervisor/Sales Team Member
Sportsgirl
06.2019 - 10.2019
Barista
KAFFEE
10.2016 - 06.2017
Waitress/Bar Person
Cow And Calf Hotel
09.2013 - 05.2019
Crew Member
Macdonald's
09.2011 - 09.2013
Bachelor of Science - Bachelor of Health Science Acupuncture
Disability Support Worker/ youth support worker at St Jude’s Disability ServicesDisability Support Worker/ youth support worker at St Jude’s Disability Services
Personal Support Worker / Disability Support Worker (Placement) at Tricare PimpamaPersonal Support Worker / Disability Support Worker (Placement) at Tricare Pimpama