Summary
Overview
Work History
Education
Skills
Professional Development
References
Timeline
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Bridgette Birbiles

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organised mentality. Certified in safe food handling.

Overview

13
13
years of professional experience

Work History

Disability Support Worker

InsideOut Assist
09.2023 - Current
  • Improving client independence by developing personalised support plans tailored to individual needs and goals.
  • Enhancing quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Supporting clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Assisting clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Providing emotional support to clients during challenging times, fostering resilience and coping skills.
  • Facilitating community integration for clients by organising outings, social events, and other opportunities for engagement.
  • Collaborating with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.

Youth Officer

Cobham Youth Justice Centre
10.2019 - 07.2023
  • Increase the safety of individuals at risk of suicide
  • Provide brief interventions
  • Provide individualised support
  • Respond effectively to behaviours of concern
  • Use communication to build relationships
  • Work with diverse people
  • Identify and respond to children and young people at risk
  • Support the rights and safety of children and young people
  • Provide supervision in a secure system
  • Support the progress and development of young people
  • Support Aboriginal and/or Torres Strait Islander people young people in a youth justice system
  • Support young people to create opportunities in their lives
  • Respond to critical situations
  • Participate in workplace health and safety
  • Ensure security of Youth Justice Centre by searching for contraband.
  • Enhanced youth engagement by developing and executing interactive programs and activities.
  • Mentored young individuals, fostering a sense of personal responsibility and accountability.
  • Implemented effective conflict resolution techniques to address behavioural issues among youths.

Supervisor/Sales Team Member

Sportsgirl
06.2019 - 10.2019
  • Use of registers and EFTPOS facilities
  • Correctly calculating charges, issuing bills and collecting payments
  • Closing down and locking up store
  • Opening store
  • Supervising other staff members.

Waitress/Bar Person

Cow And Calf Hotel
09.2013 - 05.2019
  • Greeting guests and communicating with customers about wait time
  • Correctly calculating charges, issuing bills and collecting payments
  • Use of registers and EFTPOS facilities
  • Facilitating prompt and accurate seating and service of all guests
  • Inquiring about guest satisfaction, anticipating additional needs, fulfilling requests, maintaining knowledge of current menu items, garnishes, ingredients and preparation methods
  • Answering phones promptly and recording and confirming reservations as well as booking customers into accommodation
  • Help in preparation of food and cleaning duties
  • Closing down and locking up venue
  • Training new staff to ensure consistency and high-quality service.
  • Making coffees and other beverages
  • Creating new drinks/cocktails

Barista

KAFFEE
10.2016 - 06.2017
  • Remembering orders of frequent customers and creating relationships ensuring loyalty
  • Making hot and cold beverages, preparing food and ordering/rotating stock
  • Use of registers and EFTPOS facilities
  • Carry out banking duties at the end of each shift
  • Opening and setting up the cafe.
  • Cleaning and packing down of cafe.

Crew Member

Macdonald's
09.2011 - 09.2013
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Worked in McCafe making coffees and other hot and cold drinks


Education

Bachelor of Science - Bachelor of Health Science Acupuncture

Endeavour College
Sydney, NSW
06.2025

High School Diploma -

Wellington High School
Wellington
12.2015

Skills

  • Technology - I am able to work efficiently within a range of applications including Microsoft Word, Excel, Outlook, Internet Explorer, multiple line phone systems and photocopier
  • Communication - I have always had positive communication relationships with managers and supervisors throughout my employment I am able to quickly understand what is required within my role and I learn fast I am efficient at communicating with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Leadership
  • Public speaking - I have become a confident speaker in front of large crowds due to being school captain and speaking in front of whole school assemblies as well as being apart of the debate team I am able to coordinate meetings and help resolve issues by finding mutually agreed solutions
  • Animal care - I have completed qualifications which have given me a good understanding of how to safely handle, capture, restrain and care for many different types of species of animals I also have experience hand raising a few different species
  • Relationship Building
  • Disability Services
  • Opening and closing duties
  • Food Preparation
  • Cash Handling
  • Safe Food Handling Practices

Professional Development

  • 2020, Cert IV in Youth Justice
  • 2019, Apply First Aid Certificate
  • 2019, Working with Children Check
  • 2018, Certificate III in Captive Animals
  • 2017, Certificate 11 in Animal Studies
  • 2017, Responsible Conduct of Gambling
  • 2015, Responsible Service of Alcohol (RSA) Certificate
  • 2013, TAFE Course in Vocational and Community Engagement
  • 2015, HSC Graduate

References

References upon request 

Timeline

Disability Support Worker

InsideOut Assist
09.2023 - Current

Youth Officer

Cobham Youth Justice Centre
10.2019 - 07.2023

Supervisor/Sales Team Member

Sportsgirl
06.2019 - 10.2019

Barista

KAFFEE
10.2016 - 06.2017

Waitress/Bar Person

Cow And Calf Hotel
09.2013 - 05.2019

Crew Member

Macdonald's
09.2011 - 09.2013

Bachelor of Science - Bachelor of Health Science Acupuncture

Endeavour College

High School Diploma -

Wellington High School
Bridgette Birbiles