Bridgette Birbiles
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organised mentality. Certified in safe food handling.
Overview
13
13
years of professional experience
Work History
Disability Support Worker
InsideOut Assist
09.2023 - Current
- Improving client independence by developing personalised support plans tailored to individual needs and goals.
- Enhancing quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Supporting clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Assisting clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Providing emotional support to clients during challenging times, fostering resilience and coping skills.
- Facilitating community integration for clients by organising outings, social events, and other opportunities for engagement.
- Collaborating with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
Youth Officer
Cobham Youth Justice Centre
10.2019 - 07.2023
- Increase the safety of individuals at risk of suicide
- Provide brief interventions
- Provide individualised support
- Respond effectively to behaviours of concern
- Use communication to build relationships
- Work with diverse people
- Identify and respond to children and young people at risk
- Support the rights and safety of children and young people
- Provide supervision in a secure system
- Support the progress and development of young people
- Support Aboriginal and/or Torres Strait Islander people young people in a youth justice system
- Support young people to create opportunities in their lives
- Respond to critical situations
- Participate in workplace health and safety
- Ensure security of Youth Justice Centre by searching for contraband.
- Enhanced youth engagement by developing and executing interactive programs and activities.
- Mentored young individuals, fostering a sense of personal responsibility and accountability.
- Implemented effective conflict resolution techniques to address behavioural issues among youths.
Supervisor/Sales Team Member
Sportsgirl
06.2019 - 10.2019
- Use of registers and EFTPOS facilities
- Correctly calculating charges, issuing bills and collecting payments
- Closing down and locking up store
- Opening store
- Supervising other staff members.
Waitress/Bar Person
Cow And Calf Hotel
09.2013 - 05.2019
- Greeting guests and communicating with customers about wait time
- Correctly calculating charges, issuing bills and collecting payments
- Use of registers and EFTPOS facilities
- Facilitating prompt and accurate seating and service of all guests
- Inquiring about guest satisfaction, anticipating additional needs, fulfilling requests, maintaining knowledge of current menu items, garnishes, ingredients and preparation methods
- Answering phones promptly and recording and confirming reservations as well as booking customers into accommodation
- Help in preparation of food and cleaning duties
- Closing down and locking up venue
- Training new staff to ensure consistency and high-quality service.
- Making coffees and other beverages
- Creating new drinks/cocktails
Barista
KAFFEE
10.2016 - 06.2017
- Remembering orders of frequent customers and creating relationships ensuring loyalty
- Making hot and cold beverages, preparing food and ordering/rotating stock
- Use of registers and EFTPOS facilities
- Carry out banking duties at the end of each shift
- Opening and setting up the cafe.
- Cleaning and packing down of cafe.
Crew Member
Macdonald's
09.2011 - 09.2013
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Worked in McCafe making coffees and other hot and cold drinks
Education
Bachelor of Science - Bachelor of Health Science Acupuncture
Endeavour College
Sydney, NSW06.2025
High School Diploma -
Wellington High School
Wellington 12.2015
Skills
- Technology - I am able to work efficiently within a range of applications including Microsoft Word, Excel, Outlook, Internet Explorer, multiple line phone systems and photocopier
- Communication - I have always had positive communication relationships with managers and supervisors throughout my employment I am able to quickly understand what is required within my role and I learn fast I am efficient at communicating with kitchen staff regarding customer allergies, dietary needs and other special requests
- Leadership
- Public speaking - I have become a confident speaker in front of large crowds due to being school captain and speaking in front of whole school assemblies as well as being apart of the debate team I am able to coordinate meetings and help resolve issues by finding mutually agreed solutions
- Animal care - I have completed qualifications which have given me a good understanding of how to safely handle, capture, restrain and care for many different types of species of animals I also have experience hand raising a few different species
- Relationship Building
- Disability Services
- Opening and closing duties
- Food Preparation
- Cash Handling
- Safe Food Handling Practices
Professional Development
- 2020, Cert IV in Youth Justice
- 2019, Apply First Aid Certificate
- 2019, Working with Children Check
- 2018, Certificate III in Captive Animals
- 2017, Certificate 11 in Animal Studies
- 2017, Responsible Conduct of Gambling
- 2015, Responsible Service of Alcohol (RSA) Certificate
- 2013, TAFE Course in Vocational and Community Engagement
- 2015, HSC Graduate
References
References upon request
Timeline
Disability Support Worker
InsideOut Assist
09.2023 - Current
Youth Officer
Cobham Youth Justice Centre
10.2019 - 07.2023
Supervisor/Sales Team Member
Sportsgirl
06.2019 - 10.2019
Barista
KAFFEE
10.2016 - 06.2017
Waitress/Bar Person
Cow And Calf Hotel
09.2013 - 05.2019
Crew Member
Macdonald's
09.2011 - 09.2013
Bachelor of Science - Bachelor of Health Science Acupuncture
Endeavour College
High School Diploma -
Wellington High School