Bridgette Cudmore
Student
Mount Waverley,VIC
Summary
Hardworking and passionate Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Store Manager
EB Games
Melbourne, VIC
06.2016 - 09.2023
- Delivered outstanding customer experiences and maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures and to maintain high productivity and KPI's.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Rotated merchandise and displays to feature new products and promotions to maximise sales and loss prevention.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Completed regular inventory counts to ensure we remained within monthly tolerance levels and compiled financial data in compliance with budget.
All Rounder
Caribbean Rollerama
Scoresby, VIC
04.2019 - 02.2023
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns and stepped in as shift manager when necessary.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained up-to-date knowledge of snackbar options, specialties, and stock deviations to accurately relay information to guests.
- Adhered to health and safety standards while handling and preparing food and beverages.
- Ensured safety rules were followed by guests and acted as first point of call for medical needs.
- Coached people of all ages in class environments delivering a fun learning environment that improved retention rates.
Education
Diploma of Nursing -
RMIT University
Melbourne, VIC 02.2020 - 11.2021
Skills
Customer experience
undefinedAccomplishments
- Supervised team of 30 staff members of Christmas across 2 locations.
- Achieved highest level preorder results in the company (as a store) to book a midnight launch for Pokemon Scarlet and Violet.
- Worked the sales floor at EB Games PAX booth 2018 and 2019.
- Side Hobby: competed at the national championships for Artistic Rollerskating every year since 2016 and medaled 3 times.
Timeline
Diploma of Nursing -
RMIT University
02.2020 - 11.2021
All Rounder
Caribbean Rollerama
04.2019 - 02.2023
Assistant Store Manager
EB Games
06.2016 - 09.2023
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