Bridgette Padilla

• Prepare coffee and espresso drinks to customer specifications, ensuring consistency and quality.
• Operate espresso machines, grinders, and other coffee equipment.
• Steam milk, create latte art, and prepare specialty drinks as per customer orders.
• Engage with customers, take orders, and provide suggestions based on customer preferences.
• Maintain a friendly and professional demeanor while serving coffee.
• Clean and maintain coffee equipment, ensuring it is in good working condition.
• Regularly clean the coffee bar, including surfaces, utensils, and machines.
• Ensure that the coffee station is stocked with necessary supplies like cups, lids, and syrups.
• Follow all food safety and cleanliness protocols when handling coffee and other beverages.
• Ensure the proper disposal of waste.

• Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.

Cleaning of equipment and facilities

• Supported daily operations by performing cash handling responsibilities accurately and efficiently.

Operation and maintenance of equipment

• Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.

Training and development

• Maintained clean and attractive product displays to entice customer purchases.

Quality Improvement

• Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
• Promoted a positive work environment through clear communication and teamwork among staff members.

Teamwork and collaborative working environment

• Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
• Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.
• Packaging food and beverages for sale. Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.
• Cleaning and restocking work and dining areas, emptying trash and sanitizing equipment and utensils. Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
• Updating signage and displays to attract customers. Taking inventory and replenishing items in display cases, at tables, or behind the counter. Working as part of a fun, high-energy team.
• Adhering to all food safety regulations and quality controls.

• Devote the whole of your time, attention and skill during working hours to performing your duties.
• Perform the duties reasonably required or directed by the Employer from time to time, irrespective of which position you hold.
• Follow and comply with all reasonable and lawful directions given to you by the Employer.
• Be faithful and diligent, and actively pursue the Employer’s best interests at all times.
• Awareness of the work roster & reports to work on time.
• Follows Station Assignment sheet.
• Performs cleaning tasks and maintains cleaning standards.
• Follows opening & closing duties (as required).

Ensure guest contact is polite & efficient, establishing & accurately meeting their needs.

• Maintains a high level of cleanliness.

Works in compliance with established policies, processes & procedures.

• Follows set standards for stocking, rotating and storing all products.
• Monitors levels of stock within the store and reports appropriately when stock levels are low.
• Responsible for handling monies received.
• Handle cash accurately whilst following ELRA cash handling procedures.
• Report any discrepancies to Shift Supervisor or Store Manager immediately

• Delivers and maintains exceptional service standards and conditions

• Continuously looks to improve profitability and minimize costs without compromising standards and customer experience

• Fosters a positive environment, which provides consistent, efficient, and friendly service for customers, and exceeds customer expectations

• Develops and maintains a motivated and high performing team

• Creates the tone and personality of the Cafe by being an advocate of training, customer service, product knowledge and education, encourages safe work practices, and a demonstrates commitment to our requirements

• Ensures proper team member coverage, scheduling according to the needs of business while maintaining costs • Able to perform all POS duties, front and back of house, including opening and closing procedures, coordinating with the Café Manager as necessary.

• Makes themselves aware and notifies their team of any menu changes, special requirements (including menu items and dishes), outstanding orders or work tasks required prior to the commencement of service

• Ensures all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work

• Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
• Resolved and investigated complaints regarding service and food quality to prevent loss of business.
• Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
• Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
• Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
• Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
• Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
• Established open communication channels within the team, allowing for prompt resolution of issues and fostering a collaborative work environment.
• Improved cafe aesthetic appeal with regular maintenance activities and strategic decor updates.
• Fostered a positive work culture by providing ongoing support, feedback, and recognition for staff achievements.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Correctly calculated inventory and ordered appropriate supplies.

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
• Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
• Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
• Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
• Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
• Monitored restaurant operations and adjusted schedules to meet peak customer demand.
• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Conducted regular meetings with staff to discuss performance and address any issues.
• Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
• Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.

• Maintained clean and organized work environment to maintain customer safety.
• Collaborated with team members to improve overall customer experience and boost company reputation.
• Developed strong relationships with customers, establishing trust and loyalty through attentive service.
• Built strong relationships with customers and colleagues by providing friendly and personable service.
• Managed customer complaints effectively, offering solutions that exceeded expectations.
• Assisted customers with product selection, providing detailed information on features and benefits.