Bridgette Roache
Murrumbeena,Australia
Summary
Detail-oriented administrative professional with experience in customer service, records management, and operational support. Skilled in managing claim files, liaising with clients, and providing proactive administrative assistance. Strong ability to handle customer inquiries, draft professional correspondence, and support claims resolution processes. Adept at working in fast-paced environments while maintaining accuracy and efficiency. Seeking to leverage my skills to contribute to Sedgwick claims management team.
Overview
4
4
years of professional experience
Work History
Administrative Support & Quality Control
Walkinshaw
01.2023 - 03.2024
- Maintained accurate records and identified discrepancies in data management, ensuring compliance with company standards
- Demonstrated keen attention to detail in reviewing and processing documentation, similar to claims processing
- Adapted quickly to changing procedures, mirroring the need for flexibility in claims administration
Customer Service & Operations Supervisor
Cafe Omnia
02.2021 - 09.2022
- Managed customer inquiries and resolved service issues professionally, ensuring high client satisfaction
- Prepared professional written materials, including schedules and operational manuals, demonstrating strong administrative and reporting skills
- Coordinated staff training and daily workflow to enhance operational efficiency, akin to managing claim processes
Customer Service Representative
McDonald's
05.2020 - 05.2021
- Provided front-line customer support, handling inquiries, resolving concerns, and ensuring customer satisfaction
- Managed cash transactions, adhering to strict compliance standards
- Thrived in a high-volume, fast-paced environment while maintaining accuracy and professionalism
Education
Bachelor of Arts - Modern Languages
University of New England
Armidale, NSWSkills
- Claims file setup and management
- Customer and client inquiry handling
- Professional email and report writing
- Liaising with insurers, suppliers, and clients
- Data entry and administrative support
- Call handling and problem resolution
- Time management
- Multitasking
- Microsoft Office (Word, Excel, Outlook)
Timeline
Administrative Support & Quality Control
Walkinshaw
01.2023 - 03.2024
Customer Service & Operations Supervisor
Cafe Omnia
02.2021 - 09.2022
Customer Service Representative
McDonald's
05.2020 - 05.2021
Bachelor of Arts - Modern Languages
University of New England
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