Bridie Alderson
Summary
Versatile and dedicated, with a proven track record at Koo Wee Rup Dental Surgery, enhancing patient satisfaction and streamlining appointment scheduling. Excelled in sterilization techniques and teamwork, significantly contributing to a safe and efficient work environment. Demonstrates exceptional attention to detail and a commitment to health and safety compliance.
with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
7
7
years of professional experience
Work History
Cafe Worker
Bread and Pickles
01.2024 - Current
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Trained new cafe workers in sales, customer service, and safety.
Dental Assistant
Koo Wee Rup Dental Surgery
09.2023 - 09.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Dental Assistant
Bank Place Dental
06.2021 - 02.2023
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for multiple procedures daily.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Supermarket Worker
IGA Supermarket
10.2017 - 07.2021
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Supported team members during busy periods, ensuring smooth operations throughout the store.
- Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.
Education
Year 12 -
Kooweerup Secondary Collage
Koo-Wee-Rup, VICSkills
- Teamwork and collaboration
- Dental impressions
- Health and safety compliance
- Customer service
- Cleanliness and hygiene
- Attention to detail
- Sterilization techniques
- Appointment scheduling
- Punctual and reliable
- Cleaning skills
- Safe food handling
- Professionalism and etiquette
- Team collaboration
- Assisting customers
- Patient scheduling
- Payment processing
- Health insurance knowledge
Timeline
Cafe Worker
Bread and Pickles
01.2024 - Current
Dental Assistant
Koo Wee Rup Dental Surgery
09.2023 - 09.2024
Dental Assistant
Bank Place Dental
06.2021 - 02.2023
Supermarket Worker
IGA Supermarket
10.2017 - 07.2021
Year 12 -
Kooweerup Secondary Collage
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