Bridie Cotton
Bermagui,NSW
Summary
Team member skilled in money management, payment processing, and relationship building. Handles funds precisely to ensure accounting accuracy and compliance with stringent compliance standards. Employee with extensive experience running cash registers, stocking merchandise, and providing outstanding customer service. Extremely organised, proactive, and on-time. It works well in groups. Retail enthusiast with first-hand knowledge of customer service, payment processing, and sales. Strong communicator and team player eager to learn new processes to contribute to the organisation's overall success.
Overview
3
3
years of professional experience
Work History
Cashier, Deli, and Online Picker
Woolworths
04.2020 - Current
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Used suggestive selling techniques to promote add-on sales.
- Worked closely with front-end staff to assist customers.
- Greeted customers entering store and responded promptly to customer needs.
Assistant Customer Service Manager
Woolworths
03.2023 - 08.2023
- Recognised and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Created and enhanced call sequencing flows and scripts to enhance team performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
Waitress
Octopii
12.2021 - 01.2023
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Set up tables in between patrons to reduce wait times.
Education
High School Diploma -
Narooma High School
Narooma, NSW09.2022
Bega High School
Bega, NSW06.2018
Sapphire Coast Anglican College
Bega, NSW10.2017
Skills
- Service Oriented
- Team Player
- Customer Service
- Problem-Solving
- Employee Training
- Honest and Ethical
- Feedback Acceptance
- Cooperative Attitude
- Effective Customer Communication
Timeline
Assistant Customer Service Manager
Woolworths
03.2023 - 08.2023
Waitress
Octopii
12.2021 - 01.2023
Cashier, Deli, and Online Picker
Woolworths
04.2020 - Current
High School Diploma -
Narooma High School
Bega High School
Sapphire Coast Anglican College
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