Summary
Overview
Work History
Skills
Certification
Skills & Accountabilities
Attributes
References
Timeline
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Bridie Glenwright

Lannercost,Queensland

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Administration Assistant

Hinchinbrook Shire Council
01.2023 - 01.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Built strong relationships with clients through effective communication and understanding their needs.
  • Provide excellent customer service via face to face, email or telephone while maintaining workplace standards and confidentiality.
  • Ability to work within a team environment or work myself, using excellent oral and written communication skills to work effectively.

Service Officer

Department of Human Services
05.2018 - 06.2020
  • Responsible for administering branch access
  • Perform reconciliation as required by following documented procedures
  • Assist in the daily operation and daily procedures of the site office
  • Followed policy and procedures for all Provide a tailored service to customers by assessing their needs and determining their entitlements and obligations
  • Work collaboratively to manage customer claims, respond to customer enquiries and ask for help when required, work within defined policy, legislation and guidelines, undertake computer based tasks with a high level of accuracy and work output
  • Provided prompt and courteous customer service to external customers by responding to inquiries regarding payments, balances and account information.

Service Officer

National Australia Bank Ingham
05.2016 - 05.2018
  • Delivering a signature customer experience by providing the highest level of customer service through efficient queue management, uncovering customers’ needs with inspire skills and by answering customer requests in a professional and timely manner
  • Ensure all work is performed in accordance with the requirements of Workplace Health and Safety policies, procedures and legislations
  • Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies
  • Assisted the supervisor with audits and daily balancing of the vault which exceeded $50,000
  • Organized customer transaction receipts on a daily basis so that they could be properly filed in a timely manner
  • Resumed leadership role in the absence of the supervisor and maintained bank’s normal operations and procedures
  • Balance Automated Teller machines, Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs)

Administration Officer

Zest Financial Solutions
11.2014 - 05.2016
  • Manage and report employee payroll requirements on daily and weekly basis
  • Perform reconciliation as required by following documented procedures
  • Composed and drafted all outgoing correspondence and reports for managers and financial planners
  • Co-ordinate incoming and outgoing mail
  • Followed policy and procedures for all overdue and unpaid accounts
  • Processed paperwork, invoices and prepared and maintained the monthly schedule of sundry accounts and liaised with administration staff on a regular basis
  • Managed petty cash, purchase orders, receipt books and reconciled monthly banking
  • Managed onboarding of new site-based staff, ordering stationery, uniforms and PPE
  • Managed accounts payable and receivable, managing travel requirements, bookings and accommodation for staff when required.

Skills

  • Confidential Document Control
  • Business Administration
  • Mail handling
  • Database Maintenance
  • Verbal Communication
  • Multi-Line Phone Systems
  • Customer Service
  • Computer Skills
  • Time Management
  • Documentation and Recordkeeping

Certification

  • Certificate 3 in Business Administration
  • Tier 2 Accreditation in Banking

Skills & Accountabilities

  • Ensuring all work is performed in accordance with the requirements of Workplace Health and Safety.
  • Completion of required role and mandatory training and accreditation requirements.
  • Ability to work as an effective member of a team as well as the ability to exercise independence and judgement where required.
  • High standard of interpersonal skills with ability to build credibility quickly
  • Demonstrated organisational skills, including the ability to set priorities, manage time and plan work to meet deadlines.
  • Monitoring, cross checking and entering data for daily expenditure on financial systems.
  • Ability to work autonomously and perform well under pressure
  • Manage all requests ensuring timely responses to enquiries and closing of completed requests.
  • Strong knowledge and advanced use of Outlook, Word, Excel and Xero Accounting Software

Attributes

  • Effective communication skills
  • Articulate communicator with an appreciation for the different communication skills required when working with other team members, customers or as an individual.
  • Honest and reliable
  • Able to take on tasks with a degree of responsibility due to strong morals and ethics ensuring honesty and reliability.
  • Flexible
  • Understands the need to remain flexible to support last minute demands and changes. I am comfortable with changing environments and situations ensuring the ability to remain flexible and adaptable.
  • Time management
  • Dedicated to effectively prioritizing and managing time by allocating tasks and activities and keeping track of this by using a diary, daily calendar reminders and to-do lists.

References

  • Monique Prior - Services Australia Service Officer - 0497 867 428 moniqueprior0@gmail.com
  • Amber Pollock - Services Australia Service Officer - 0413 893 129 ahowell0591@gmail.com

Timeline

Administration Assistant

Hinchinbrook Shire Council
01.2023 - 01.2024

Service Officer

Department of Human Services
05.2018 - 06.2020

Service Officer

National Australia Bank Ingham
05.2016 - 05.2018

Administration Officer

Zest Financial Solutions
11.2014 - 05.2016

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Bridie Glenwright