Summary
Overview
Work History
Education
Skills
Timeline
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Bridie Hall

Pearcedale,VIC

Summary

I am a punctual and honest employee with solid background in customer service environments who satisfies customers with exceptional service. I effectively use slow periods to stay on top of daily tasks while pursuing opportunities to help team improve service and reduce waste. I am a responsible cashier proficient in handling money, restocking merchandise and helping customers locate products with a history of keeping work areas clean, neat and professionally arranged. I have good listening skills combined with an attentive and detail-oriented nature. I am friendly and approachable and work well as a member of a team.

Overview

3
3
years of professional experience

Work History

Customer Service

Cold Rock Ice Creamery
04.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
  • Streamlined workflow processes for improved productivity and better overall service delivery to clients.
  • Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
  • Reduced response times by creating a comprehensive knowledge base for quick reference during customer interactions.
  • Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Customer Service

Priceline
12.2021 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Customer Service

Johnny Boys Pizza
07.2021 - 12.2021
  • Customer service, answering phones, taking orders, cooking, cleaning, restocking products, end of day procedures, processing payments, food preparation
  • Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
  • Maintained detailed records of customer interactions, enabling tailored communication and personalized support.

Customer Service

Pizza this pizza that
02.2021 - 06.2021
  • Customer service, answering phones, food preparation, taking orders, cleaning, restocking products, taking payments
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.

Education

Mount Erin Secondary College
Frankston, VIC

Skills

  • Food Preparation
  • Food Production
  • Food Service
  • Kitchen Experience
  • Meal Preparation
  • Food Handling
  • Food Safety
  • Serving Experience
  • Telephone Etiquette
  • Issue Resolution
  • Active Listening
  • Positive Attitude
  • Interpersonal Skills
  • Product Restocking
  • ID Verification
  • Returns Processing
  • Customer Assistance
  • POS Systems
  • Payment Processing
  • Drawer Balancing
  • Payment Collection
  • Cash Register Operation
  • Product Recommendations
  • Cleaning and Sanitizing

Timeline

Customer Service

Cold Rock Ice Creamery
04.2023 - Current

Customer Service

Priceline
12.2021 - Current

Customer Service

Johnny Boys Pizza
07.2021 - 12.2021

Customer Service

Pizza this pizza that
02.2021 - 06.2021

Mount Erin Secondary College

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Bridie Hall