Driven and agile retail leader with 2.5 years of management experience at lululemon, currently employed as Key Leader and Visual Merchandising Key City Lead. Proven ability to lead high-performing teams, drive strategic retail initiatives, and foster strong community and guest connections. Passionate about continuing growth within lululemon, with a focused interest in Retail Brand Experience (RBE) and Brand & Community.
- Participate in VM shifts and walk-throughs, provide in-the-moment coaching and support to optimise store performance
- Partner with SM and RM to support store VM in partnership with SSC RBE Team
- Support campaign launches on the ground and remote
- Review and provide feedback to weekly VM forum
- Support O&O projects (ex. Indooroopilly NSO)
Store VM Lead May 2024 - August 2024
- Lead team development, providing coaching, feedback and recognition
- Manage store operations, optimising store performance
- Analyse KPI to track performance and implement daily sales strategies
- Open and close store
Fixed Term Contract
-Model of excellence in delivering authentic guest experience and brand engagement
- On the ground team coaching and development
- Assess and report on business data, working with management team to execute strategy to drive metrics
- Support recruitment, career development and performance management
- Support in community initiatives and events, fostering relationships with key connections and ambassadors
- Oversea store operations, optimising product management
7 week fixed term contract
- Managing high-volume store and team of 35 employees
- Connecting and collaborating with three assistant store managers, including development of one new to role
- Oversee scheduling, P&L, QBR, people management, hiring
- Developed and executed business strategy to end quarter at 110% to finance plan
- Authentically engaging with guests, sharing product education and speaking to brand identity, values and community
- Oversea spa operations: managing appointments, updating client records, client communication, cleaning
- Facilitating appointments: Floatation Therapy, Hyperbaric Oxygen Therapy, Red Light Therapy, Sauna and Plunge
- Proficiency with Mindbody, MS Office
- VM 2025 Kick-off Offsite | Melbourne 2025
- Indooroopily NSO | Brisbane 2025
- Store Manager Offsite | NZ Q1 2024
- Ambassador Onboarding | NZ 2023
- Ponsonby NSO | NZ 2023
- Facilitate monthly SM product calls and write RM product report | NZ 2023
- Plan and execute ambassador-led events | Wellington 2022-2023