Bridie Main
17 Old Geelong Road, Point Lonsdale,VIC
Summary
Proactive and goal-oriented professional with exceptional time management and problem-solving abilities, adept at navigating complex challenges. Strong communication and teamwork skills facilitate seamless collaboration in diverse environments, fostering a culture of innovation and support. A positive attitude and commitment to continuous learning drive personal and professional growth. Eager to leverage these attributes to enhance team success and contribute meaningfully to organisational objectives.
Overview
14
14
years of professional experience
Work History
Program Support Officer
Bellarine Community Health
03.2023 - Current
- Liaise with clients, internal and external stakeholders in the day to day management of HCP
- Establish relationships with new providers to ensure Bellarine Community Health are enforcing client driven care plan and decisions
- Adopt efficient practices for timely preparation and processing of service requests for clients
- Prompt processing of ITCF information to reflect accurate data driven from My Aged Care.
- Maintain effective communication and teamwork among all departments within the Bellarine Community Health to ensure efficiencies are able to be capitalised on updating processes and procedures that need continuous improvement.
- First point of contact proving informative and timely informative information to the community
- Assist with preparing reports to build data and schedule accuracy for all clients
- Maintain program documentation, records and databases
Health Information Services Clerk
St John of God Health Care
10.2014 - 03.2023
- Administer, coordinate and process privacy requests under the Health Information Act
- Liaise with lawyers, directors, patients and family in relation to their request for health information
- Ensure the timely and accurate release of information to requesting parties
- Retrieve, prepare and distribute medical records
- Efficient data entry and high attention to detail with patient admission
- Prompt collection of records post discharge, precisely collated to be scanned for the online database
- Complete quality assurance checks on medical records to ensure completeness of documentation
- Maintain effective communication and teamwork among all departments within the hospital
- Assist with compiling and filing of medical records, and culling of the medical record file bays
- Administrative duties - answering telephone and directing calls, data entry and file management
Administration Assistant
St John of God Health Care
08.2013 - 10.2014
- High level administration support to the Executive Assistant and Managers
- Coordinate building and office maintenance requests to ensure timely and efficient resolution
- Assisting Group Media and Public Affairs creating marketing material
- Administer caregiver induction training
- Scheduling and organisation boardroom and meeting room bookings
- Administrative duties - answering telephone and directing calls, data entry, file management, ordering stock and stationary supplies, maintenance and ordering of office equipment
- Promoting a professional business by providing exemplary customer service
- Injury database recording and management
- Fire warden for St John of God Health Care Melbourne Office
Sales Support - Jul 2011 to August 2013, Receptionist – Apr to July 2011
Scotchmans Hill Group, Drysdale
04.2011 - 08.2013
- Administration and Sales Support to General Manager and Business Development Managers
- Provide excellent level of customer service while performing reception duties.
- Develop and assist with database maintenance and Business Management Development records
- Preparation of correspondence, statistics and reports, undertake research tasks
- Creating and producing marketing material
- Travel bookings and reservations for Business Development Team and Sales Managers
Education
Bachelor of Business Management -
University of Ballarat
01.2009
Victorian Certificate of Education - undefined
Nhill College
01.2005
Skills
- Excellent written and verbal communication - preparation of correspondence and statistical reports
- Exceptional organisational and time management skills - ability to multitask and prioritise work
- Active listening skills - able to follow instruction, learn new tasks quickly and efficiently
- Enjoy working in a challenging team environment and capable of working autonomously
- Customer service oriented individual with sales experience and a high-level administration aptitude
- Proficient problem solving and negotiating skills – able to resolve conflict and customer complaints
- Advanced knowledge of Microsoft Office and Client Management System – AlayaCare
- Ability to demonstrate the behaviours that come from Bellarine Community Health’s Mission; Community collaboration and focus, high quality health services, innovation and improvement and a positive and inclusive environment
Accomplishments
- Top graduating student in Bachelor of Management
- Awarded a Commonwealth Accommodation Scholarship
- Fire Warden for St John of God Health Care
- Victorian State Debating champions and finalist
OTHER EMPLOYMENT
- Noble Rot - Point Lonsdale
- The Victorian Tavern - Queenscliff
- C.E Bartlett - Ballarat
Timeline
Program Support Officer
Bellarine Community Health
03.2023 - Current
Health Information Services Clerk
St John of God Health Care
10.2014 - 03.2023
Administration Assistant
St John of God Health Care
08.2013 - 10.2014
Sales Support - Jul 2011 to August 2013, Receptionist – Apr to July 2011
Scotchmans Hill Group, Drysdale
04.2011 - 08.2013
Victorian Certificate of Education - undefined
Nhill College
Bachelor of Business Management -
University of Ballarat