Bridie Martin
Yinnar,VIC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Service Cashier
KFC
02.2009 - 07.2014
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Customer Service Cashier
WESTEND IGA
06.2014 - 11.2014
- Greeted customers and responded to requests for information.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized items on shelves to help customers locate products easily and quickly.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
Barista
R&R CAFE
11.2014 - 07.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista
Argyle Eatery
11.2014 - 07.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Online Sales Manager
Save On Spares
05.2015 - Current
- Managed online metrics and made recommendations for continued improvement and optimization.
- Monitored online marketplaces for accuracy, product offerings and pricing and influenced data sources to identify gaps and opportunities.
- Analyzed online sales data and developed action plans to improve margin, revenue and processes.
- Diagnosed and resolved technical challenges for customers to facilitate online order process.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Site Cleaner
BEPM CONTRACTING
10.2018 - 05.2022
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Education
No Degree -
TRARALGON COLLAGE
Traralgon, VIC12.2010
Skills
- Cash Register Operation
- Payment Collection
- Returns Processing
- Customer Assistance
- Customer Service
- Payment Processing
- Data Entry
- Account Updating
- Complaint Resolution
- Account Management
- Call Management
- Supply Restocking
Timeline
Site Cleaner
BEPM CONTRACTING
10.2018 - 05.2022
Online Sales Manager
Save On Spares
05.2015 - Current
Barista
R&R CAFE
11.2014 - 07.2015
Barista
Argyle Eatery
11.2014 - 07.2015
Customer Service Cashier
WESTEND IGA
06.2014 - 11.2014
Customer Service Cashier
KFC
02.2009 - 07.2014
No Degree -
TRARALGON COLLAGE
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