Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bridie Rowles

Jimboomba,QLD

Summary

Professional administration assistant adept in Microsoft platforms and Xero accounting software. Exceptional leadership skills with experience in delivering customer service and administrative excellence. Skilled in customer service and data entry, consistently exceeding employer expectations through attention to detail and proactive problem-solving. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Fortuna Straightline Engineering
04.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated workshop supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Interacted with vendors, contractors and professional services personnel to receive orders, place orders and bring in work.
  • Worked with team to monitor on-time and accurate payroll processing.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained inventory of supplies and placed orders.
  • Enhanced workplace environment, organizing spaces for better workflow and employee comfort.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Supported company leaders by managing budgets, scheduling jobs and organizing itinerary.
  • Enhanced customer satisfaction by promptly addressing and resolving invoice-related queries.
  • Reconciled discrepancies between purchase orders, delivery documents, and invoices with keen attention to detail.
  • Consistently met strict deadlines for invoice processing, contributing to efficient cash flow management within the organization.
  • Reduced errors in invoicing through meticulous review and cross-checking of data.
  • Assisted in monthly financial reporting, providing key insights into outstanding invoices and revenue projections.
  • Supported accounts receivable efforts by diligently following up on overdue invoices.
  • Maintained up-to-date client records, enabling prompt and accurate invoicing.
  • Managed invoicing and payment processing operations.
  • Handled account payments and provided information regarding outstanding balances.

Eyelash and Eyebrow Technician

Boss Beauty by Bridie
12.2020 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Increased salon revenue by offering a variety of eyelash extension styles and techniques.
  • Handled scheduling efficiently, maximizing appointment availability while avoiding overbooking or double-booking situations.
  • Maintained a clean and organized work station, ensuring a comfortable and sanitary environment for clients.
  • Contributed to increased social media presence by sharing before-and-after photos showcasing outstanding eyelash extension transformations.
  • Addressed any client concerns promptly and professionally, ensuring total satisfaction with their eyelash extension experience.
  • Educated clients on proper maintenance techniques for their extensions, resulting in fewer issues or complaints.
  • Reduced appointment times with efficient application processes, resulting in higher client turnover.
  • Recommended flattering style and colour of eyelashes to enhance client's natural appearance.
  • Sought professional training and applied newest methods of eyelash extension application.
  • Conducted thorough consultations prior to appointments to determine clients'' desired outcomes and suggest appropriate services.
  • Provided exceptional customer service, leading to an increase in repeat customers and positive reviews.
  • Sanitized and sterilized equipment as required by law and company policy.
  • Streamlined inventory management for all lash extension materials, minimizing waste and lowering costs.

Sales Assistant

Simmo's Industrial Supplies
01.2021 - 04.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Assisted in planning and execution of seasonal sales events, drawing in large crowds.
  • Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
  • Trained new staff on sales techniques and store policies, enhancing overall team performance.
  • Worked to keep the floor clean, organised and well stocked.
  • Answered phone calls and handles queries about products and business enquiries.
  • Opened and closed the store without requiring supervision,


Customer Service Cashier

Coles Supermarket
03.2020 - 12.2020
  • Greeted customers with a friendly and engaging attitude.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card and check transactions to complete customer purchases.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Participated in regular inventory counts, ensuring accuracy in store stock levels.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.

Education

The Ultimate Brow And Lash Lifting Course - Beauty

Lash Pridogy
Online
01.2023

Beginner To Master Eyelash Extension Course - Beauty

Mrs Beauty Bar
Broadbeach, QLD
12.2020

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Microsoft Word
  • Microsoft Excel
  • File Organization
  • Microsoft Outlook
  • Filing
  • Computer Proficiency
  • Xero, MyOb and other accounting softwares
  • Payroll and budgeting
  • Account Reconciliation
  • Employee timesheet processing
  • Purchase orders organization
  • Attendance record management
  • Multi-Line Telephone Systems
  • Documentation and control
  • Invoice Processing
  • Calendar Management
  • Verbal Communication

Timeline

Administrative Assistant

Fortuna Straightline Engineering
04.2024 - Current

Sales Assistant

Simmo's Industrial Supplies
01.2021 - 04.2024

Eyelash and Eyebrow Technician

Boss Beauty by Bridie
12.2020 - Current

Customer Service Cashier

Coles Supermarket
03.2020 - 12.2020

The Ultimate Brow And Lash Lifting Course - Beauty

Lash Pridogy

Beginner To Master Eyelash Extension Course - Beauty

Mrs Beauty Bar

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Bridie Rowles