Bridy Hamilton
Redcliffe,WA
Summary
I am energetic, positive, approachable and reliable individual. I have great communication and interpersonal skills and a proactive can-do attitude. I have 9 years of face-to-face customer service experience to offer.
Dynamic professional with over 9 years of customer service experience, excelling in problem-solving and effective time management. Demonstrated leadership at McDonald's, enhancing customer satisfaction and team proficiency. Skilled in maintaining high health and safety standards, with a track record of increasing customer referrals through exceptional service. Combines strong communication skills with a commitment to teamwork and client safety.
Professional mover with solid expertise in handling, transporting, and assembling furniture with precision and care. Known for strong focus on team collaboration, adaptability to changing needs, and reliability. Skilled in safe lifting techniques, spatial awareness, and customer service, ensuring efficient and damage-free moves. Recognised for maintaining high standards and consistently delivering results in demanding environments.
Experienced with advanced beauty treatments and techniques, ensuring optimal client satisfaction. Utilises keen eye for detail to enhance client appearance and well-being. Knowledge of customer care and hygiene standards, fostering welcoming and professional environment.
Overview
9
9
years of professional experience
Work History
Furniture Mover
KEYS The Moving Solution
09.2022 - Current
- Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity.
- Followed verbal and written instructions to properly move and ship products.
- Reduced property damage claims by employing proper lifting techniques and utilizing padding materials to protect surfaces during moves.
- Safely transported valuable items by securing them properly within the moving truck to prevent shifting during transit.
- Improved team efficiency through clear communication and collaboration with fellow movers in coordinating tasks.
- Completed residential and commercial moves efficiently by adhering to schedules and managing time effectively throughout the day.
- Enhanced customer satisfaction by carefully wrapping and packing delicate furniture items for safe transportation.
- Maintained clean and organized moving trucks, ensuring all equipment was readily available for each job.
- Increased customer referrals by providing exceptional service, consistently arriving on time, and exceeding expectations.
- Communicated with customers courteously and professionally to drive satisfaction.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Beautician
IVY REIGN Salon
06.2021 - 08.2023
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Maintained proper sanitation, sterilisation, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Enhanced client satisfaction by providing personalised makeup consultations and product recommendations.
- Continuously updated skills through professional development workshops.
- Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
Customer Service
McDonalds
05.2016 - 09.2022
- Taking orders at the front counter and drive thru, preparing food/orders, cleaning and handling money.
- Barista and café duties.
- Crew trainer and team leader, where I am responsible for training new crew and checking that all procedures and standards are followed to ensure the crew became proficient in their roles and responsibilities quickly.
- In the beginning of November of 2019 I was promoted to management where I have completed numerous of leadership courses to build up my skills.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
Certificate III - Retail
McDonalds
Ascot, WA01-2021
Passion To Profit - Makeup
IVY REIGN
Leederville, WA01-2021
Certificate Year 12
Belmont City College
Belmont, WA01-2019
Skills
- 9 years of face-to-face customer service experience
- Dedicated customer service with strong communication and active listening skills
- Ability to work well as a team
- Trustworthy and honest
- Endurance to work through shift work without being physically or mentally fatigued
- Effective Multitasking Skills
- Quick learner
- Effective Time Management
Accomplishments
• Year 12 Certificate
• Certificate III in Sport and Recreation
• First Aid certificate
Timeline
Furniture Mover
KEYS The Moving Solution
09.2022 - Current
Beautician
IVY REIGN Salon
06.2021 - 08.2023
Customer Service
McDonalds
05.2016 - 09.2022
Certificate III - Retail
McDonalds
Passion To Profit - Makeup
IVY REIGN
Certificate Year 12
Belmont City College
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