Brie-Anne Walford
Nirimba Aura,QLD
Summary
Versatile and dedicated, with a proven track record at Suncoast Dental Maroochydore, excelling in fast-paced environments and enhancing patient satisfaction. Demonstrates exceptional emotional resilience and reliability, alongside expertise in health safety practices and administrative efficiency. Adept at fostering positive relationships and streamlining operations, significantly contributing to workplace harmony and operational success.
Overview
14
14
years of professional experience
Work History
Dental Assistant/Receptionist
Suncoast Dental Maroochydore
01.2019 - Current
- Cleaned and sanitized dental tools and equipment, set up treatment rooms, restocked supplies to prep for the next patient and very quick turnovers with back to back patients while maintaining health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, crown preps, root canal treatments while improving dentist efficiency and patient satisfaction.
- Assist IV sedation alongside dentist and anaesthetist.
- Reception duties - greeting patients, taking hicaps healthfund payments, answering phone calls, sending referrals, and managing administrative tasks.
- Responsible for training new employees making sure they feel comfortable and confident in their new role.
NDIS Carer
Can Do Carers
02.2024 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Used adaptive equipment like lifts, walkers, wheelchairs safely efficiently improving accessibility and mobility independence.
Membership Consultant/Receptionist
Snap Fitness
04.2011 - 10.2018
- Provided exceptional customer service during all interactions with both current and prospective members, reinforcing brand reputation for excellence.
- Mentored new team members by sharing knowledge and experiences, contributing to a positive work environment and always making them feel welcome.
- Improved customer satisfaction ratings by promptly addressing member concerns and resolving issues in a timely manner.
- Perform clerical tasks such as word processing, data entry, filing, mail dispatch, promo/advertising, and photocopying.
Pharmacy Assistant
Chemist Warehouse Carseldine
08.2010 - 11.2012
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Determine customer requirements and advise customers on the selection, price and usage of non-prescription medicines
Bartender
Eatons Hill Hotel
03.2014 - 02.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Checked customers identification to confirm it meets legal drinking age. Adhered to state laws regarding alcoholic beverage services and customer regulations
Education
Education
Skills
- Reliability and punctuality
- Emotional resilience
- Professional boundaries
Skills:
- Physical strength
- Dependable and responsible
- Respectful, compassionate, positive attitude
- Strong work ethic
Timeline
NDIS Carer
Can Do Carers
02.2024 - Current
Dental Assistant/Receptionist
Suncoast Dental Maroochydore
01.2019 - Current
Bartender
Eatons Hill Hotel
03.2014 - 02.2016
Membership Consultant/Receptionist
Snap Fitness
04.2011 - 10.2018
Pharmacy Assistant
Chemist Warehouse Carseldine
08.2010 - 11.2012
Education
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