Brie McWhirter
Berowra,Australia
Summary
A third culture individual adept at communicating with a broad spectrum of people. This has been further enhanced with customer service positions in the hotel & tourism industry. Self-motivated and enthusiastic team player with a passion for learning new skills & responsibilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Internship/Guest Services Agent
Avani+, Minor hotel group
09.2023 - 12.2023
- Fast-paced internship working within several departments of the hotel, including the front desk, reservations, marketing/social media, and revenue.
- Assisted in constructing hotel competitive sets for revenue optimization.
- I staged and took pictures for social media content, edited videos, and modeled for promotional images.
- Front desk duties included checking in and checking out guests, operating the OPERA system, filing guest paperwork, creating keycards, ordering daily hotel amenities, answering phones, and operating the merchandise store.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
Assistant
Laos Buffalo Dairy
01.2019 - 01.2023
- Company Overview: LBD is a social enterprise that specializes in renting pregnant buffalo from local small holder farmers in order to give them a better income stream for something they generally do not make any money for until they sell the buffalo when the farmer needs money.
- Completed a range of duties, including:
- Taking tours in English and French.
- Translating tour guide and marketing information into French.
- Assisting with administrative tasks and accounting.
- Teaching English classes to second-language students.
- Taking and managing customer payments, as well as creating invoices on Wave.
Barista/Waitress
Laos Buffalo Dairy
01.2019 - 01.2023
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Prepared specialty coffee drinks such as lattes, cappuccinos, and Americanos.
- Served food and drinks to customers.
- Utilized POS system to receive and process customer payments.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Venue Manager
Blue Chair Film Festival
Luang Prabang
12.2024 - 12.2024
- Company Overview: Blue Chair Film Festival is an SEA film festival attracting visitors from around the world.
- Starting in 2022 as a volunteer selling merchandise, in 2024 I became the venue manager across two different venues over the four-day film festival in Luang Prabang.
- Staff Management: Coordinating with the staff of the host venue, and managing a team of festival volunteers.
- Venue Operations: Managing the day-to-day operations of the venue, including ensuring screenings ran on schedule, organizing guests for panel discussions, and coordinating actor, director appearances, and other special events.
- Setup and Inventory: Assisting in setup, including projection equipment, sound systems, seating, lighting, and sales table.
- Maintaining an inventory of supplies and equipment.
- Merchandising: Managing merchandise sales and payment transactions.
Boxing Coach
B-fit Boxing Gym
01.2021 - 01.2022
- Teaching boxing and self-defense to a variety of ages, ranging from children of 10 years of age to adults.
- Taught basic techniques, including kicks, punches, and clinching.
Babysitter/French Tutor
Individual Family
01.2021 - 03.2021
- Provided basic French lessons, as well as babysitting a 10-year-old girl.
- Involved speaking and reading in French to improve her French skills.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
Education
Bachelor's degree - Information Technology
Macquarie University
NSW02-2028
Bachelor Degree (honours) - Engineering
Macquarie University
North Ryde, NSW02-2028
High School (Year 12) - French Baccalauréat
Ecole Francophone De Luang Prabang
Luang Prabang06.2023
Skills
- Multilingual
- Translation
- Language Interpretation
- Strong Organizational Abilities
- Hospitality Operations Knowledge
- Proficient in Microsoft Office
- Customer Service Experience
- Effective Team Coordination
- Front Office Operations
- Merchandising
- Tutoring
- Bookkeeping
- Coffee Preparation
- Java Programming
Accomplishments
- Delugée: Student Representative at EFLP for students from middle school through to high school. Included attending school meetings and collecting the opinions and feedback from the other students. Maintained role for 5 years until graduation.
- SAT: American College admission exam, achieved a high score of 1470/1600, top 2% in 2023
Certification
- Mandarin B1 Proficiency, Obtained from completing the French Baccalauréat and taking Mandarin as a second language. (Langue Vivante B)
- Provisional P1 driver license
- Working with Children Check
- Responsible Service of Alcohol
- DELF B2, Proof of French level B2 proficiency
Languages
English
Native/ Bilingual
French
Full Professional
Lao/Thai
Limited
Chinese (Mandarin)
Elementary
Eligible To Work
Yes
Timeline
Venue Manager
Blue Chair Film Festival
12.2024 - 12.2024
Internship/Guest Services Agent
Avani+, Minor hotel group
09.2023 - 12.2023
Boxing Coach
B-fit Boxing Gym
01.2021 - 01.2022
Babysitter/French Tutor
Individual Family
01.2021 - 03.2021
Barista/Waitress
Laos Buffalo Dairy
01.2019 - 01.2023
Assistant
Laos Buffalo Dairy
01.2019 - 01.2023
- Mandarin B1 Proficiency, Obtained from completing the French Baccalauréat and taking Mandarin as a second language. (Langue Vivante B)
- Provisional P1 driver license
- Working with Children Check
- Responsible Service of Alcohol
- DELF B2, Proof of French level B2 proficiency
Bachelor's degree - Information Technology
Macquarie University
Bachelor Degree (honours) - Engineering
Macquarie University
High School (Year 12) - French Baccalauréat
Ecole Francophone De Luang Prabang
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