Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brieanna Hoskins

Brisbane,QLD

Summary

Energetic team member successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

6
6
years of professional experience

Work History

Supervisor

Matthew Thomas
12.2018 - Current
  • Managed customers bookings via phone call and email, ensuring the customer was satisfied and any issues were resolved.
  • Communicated concisely with suppliers for orders or issues.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Back of House Team Member

Guru's Cafe & Seafood
01.2018 - 12.2018


  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Assisted with training new BOH staff members on established processes and goals.
  • Bussed tables, washed dishes and organized kitchen for prompt service.
  • Maintained high personal grooming standards and uniform presentation.


Education

High School Diploma -

Sandgate District State High School
Deagon, QLD
11.2021

Skills

  • Staff Management
  • Audit Reporting
  • Organizational Skills
  • Effective Communication
  • Customer Service
  • Time Management
  • Conflict Resolution
  • Problem Solving

Timeline

Supervisor

Matthew Thomas
12.2018 - Current

Back of House Team Member

Guru's Cafe & Seafood
01.2018 - 12.2018

High School Diploma -

Sandgate District State High School

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Brieanna Hoskins