Experienced and dependable administrator successful at regulating workload and required tasks. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions with willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Education Administration Support Officer
TAFE
06.2024 - Current
Managed incoming correspondence effectively by sorting mail, directing calls, and responding promptly to emails from employers and apprentices.
Enhanced team productivity by providing administrative support by keeping up to date daily schedules.
Ensured compliance with company policies and industry regulations by maintaining up-to-date records for audits or inspections purposes.
Increased customer satisfaction through timely responses to inquiries and effective communication with clients.
Facilitated internal communications between departments to ensure accurate information sharing and collaboration on projects.
Workplace and Business Relationship Consultant
Omnia Inclusive Employment Solutions
03.2023 - 06.2024
Enhanced candidate career progression by providing personalised consultations and tailored action plans
Boosted candidate satisfaction by offering customised resume revisions and interview coaching sessions
Implemented innovative workshops on job search strategies, networking techniques, and personal branding to empower clients in their career journey
Established strong relationships with local employers to facilitate successful job placements for candidate
Established long-lasting candidate relationships based on trust and effective communication throughout each phase of the consultation process.
Developed marketing plan based on client data to acquire new relationships and expand existing ones
Collaborated with cross-functional teams to successfully deliver comprehensive solutions for candidates.
Training Consultant
Novaskill
11.2020 - 07.2022
Liaised between trainers and course participants
Assessed program effectiveness and implemented improvements to increase quality of instruction
Contacted customers to immediately find resolutions for escalated issues
Enhanced employee performance by developing and implementing customised training programs
Collaborated with subject matter experts to create accurate, high-quality learning materials for diverse audiences
Surpassed sales targets with diligent prospecting and follow-up on potential leads.
Skills
Presentation Materials
New Business Opportunities
Social Media Platforms
Providing Feedback
Customer Relations
Operational Efficiency
Customer service
Relationship building
Scheduling and Planning
References
Richard Barlow - Novaskill - 0466 575 319
Anthony Workman - Omnia Inclusive Employment Solutions - 0417 012 962