Brieanna Tassone
Wanneroo
Summary
- Highly skilled and enthusiastic professional with more than 2 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Effective in being able to think on my feet in difficult scenarios being able to come up with a solution quickly and efficiently.
Overview
10
10
years of professional experience
Work History
Practice Manager
Perth Radiological Clinic
01.2023 - Current
- Created and implemented organizational policies and procedures.
- Trained interns and newly hired team members on office procedures and computer system.
- Developed close working relationships with front office and back office staff.
- Supervised team of 5 office personnel.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Oversaw accounting, budgeting, and financial reporting.
Clerical 2IC
Perth Radiological Clinic
09.2021 - 01.2023
Waitress
La Vela Restaurant
11.2013 - 11.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
Receptionist
Central City Medical Centre
07.2019 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Casual Receptionist
Bounce Physiotherapy
09.2017 - 02.2018
- Efficient management of incoming calls & distribution of messages.
- Managing the reception area & meeting and greeting clients.
- Typing documents and reports.
- Data entry of Client's financial records.
- Maintenance of filing.
- Collecting mail & deliveries.
- Office cleaning
- Office all-rounder.
Education
Certificate IV - Youth Work
North Metropolitan TAFE - Kendrew Crescent Campus
Joondalup, WA02.2018
High School Diploma -
Carine Senior High School
Carine, WA11.2017
Skills
- Strong work ethic, integrity, professional and positive demeanour
- Proven ability to learn and adapt to new concepts and procedures
- Equipped with robust problem-solving capabilities and a keen eye for attention to detail
- Adaptable and flexible, capable of implementing continuous adjustments, as necessary
- Proficient in providing effective supervision, contributing as a team member, and working autonomously
- Excellent communication skills
- Exceptional multi-tasking skills
Timeline
Practice Manager
Perth Radiological Clinic
01.2023 - Current
Clerical 2IC
Perth Radiological Clinic
09.2021 - 01.2023
Receptionist
Central City Medical Centre
07.2019 - 03.2020
Casual Receptionist
Bounce Physiotherapy
09.2017 - 02.2018
Waitress
La Vela Restaurant
11.2013 - 11.2020
Certificate IV - Youth Work
North Metropolitan TAFE - Kendrew Crescent Campus
High School Diploma -
Carine Senior High School
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