Brie- Louise Bella
Anna Bay ,NSW
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Outgoing personality, with a strong work ethic.
Overview
8
8
years of professional experience
Work History
Functions & Events Executive/Duty Manager
The Good Time Group - The Beach Hotel
2023.02 - 2024.01
- Enhanced attendee experience by skillfully managing event logistics and coordinating with vendors.
- Enhanced attendee experience by meticulously planning and executing engaging event agendas.
- Liaised with clients to determine exact event requirements.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Created, updated and closed event bookings through Ivvy. Including all event invoicing.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Experience in FOH & BOH SwiftPOS system.
- Monitored staff performance during closings, providing constructive feedback to ensure continuous improvement in efficiency and effectiveness.
- Collaborated with other department managers to address any operational issues, working together to find effective solutions.
Sales Administration
Richardson & Wrench
2022.07 - 2022.12
- Communicating with solicitors for property settlements
- Preparation of listing forms & contracts
- Liaising with 7 agents to assist in marketing new listings, the management of physical files & updating the CRM.
Sales Representative
Youi Insurance
2021.05 - 2022.07
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by selling product benefits and securing new customers
- Retained excellent client satisfaction ratings through outstanding service delivery.
Functions Manager
Duporth Tavern
2020.08 - 2021.05
- Initially hired as a bartender to being promoted to Functions Manager within 1 month
- Managed administrative logistics of events planning, event booking and event promotions
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Barista
Lil Canteen
2020.02 - 2020.08
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Junior Legal Receptionist
Miller Sockhill Lawyers
2019.05 - 2020.02
- Communicated professionally with clients and colleagues verbally and in writing
- Produced & filed various legal documents whilst also updating and organising the electronic database
- Day to day errands for solicitors, including assisting conveyancers with property settlements.
Barista
Zarraffa’s Coffee Drive Thru
2015.12 - 2019.05
- Customer service & interaction
- Handling and preparation of food, basic coffee knowledge & basic latte art
- Trained in POS registers & running Front of house within the workplace.
Education
Bachelor of Business: Tourism, Leisure & Event Management -
University of The Sunshine Coast (USC)
Sunshine Coast, QLD2020
Completion of High School -
St Andrews Anglican College
Sunshine Coast, QLD11.2018
Skills
• Enthusiastic and Bubbly personality
• Ability to work well independently and in team environments
• Outstanding customer service skills
• 'Can do' Attitude
• Dedicated and Hardworking
• Determination to learn new things and complete tasks to the highest standard
Timeline
Functions & Events Executive/Duty Manager
The Good Time Group - The Beach Hotel
2023.02 - 2024.01
Sales Administration
Richardson & Wrench
2022.07 - 2022.12
Sales Representative
Youi Insurance
2021.05 - 2022.07
Functions Manager
Duporth Tavern
2020.08 - 2021.05
Barista
Lil Canteen
2020.02 - 2020.08
Junior Legal Receptionist
Miller Sockhill Lawyers
2019.05 - 2020.02
Barista
Zarraffa’s Coffee Drive Thru
2015.12 - 2019.05
Bachelor of Business: Tourism, Leisure & Event Management -
University of The Sunshine Coast (USC)
Completion of High School -
St Andrews Anglican College
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