Summary
Overview
Work History
Education
Skills
Timeline
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Brie- Louise Bella

Brie- Louise Bella

Anna Bay ,NSW

Summary

Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Outgoing personality, with a strong work ethic.

Overview

8
8
years of professional experience

Work History

Functions & Events Executive/Duty Manager

The Good Time Group - The Beach Hotel
02.2023 - 01.2024
  • Enhanced attendee experience by skillfully managing event logistics and coordinating with vendors.
  • Enhanced attendee experience by meticulously planning and executing engaging event agendas.
  • Liaised with clients to determine exact event requirements.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Created, updated and closed event bookings through Ivvy. Including all event invoicing.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Experience in FOH & BOH SwiftPOS system.
  • Monitored staff performance during closings, providing constructive feedback to ensure continuous improvement in efficiency and effectiveness.
  • Collaborated with other department managers to address any operational issues, working together to find effective solutions.

Sales Administration

Richardson & Wrench
07.2022 - 12.2022
  • Communicating with solicitors for property settlements
  • Preparation of listing forms & contracts
  • Liaising with 7 agents to assist in marketing new listings, the management of physical files & updating the CRM.

Sales Representative

Youi Insurance
05.2021 - 07.2022
  • Increased sales by offering advice on purchases and promoting additional products
  • Achieved monthly sales goals by selling product benefits and securing new customers
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Functions Manager

Duporth Tavern
08.2020 - 05.2021
  • Initially hired as a bartender to being promoted to Functions Manager within 1 month
  • Managed administrative logistics of events planning, event booking and event promotions
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Barista

Lil Canteen
02.2020 - 08.2020
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Junior Legal Receptionist

Miller Sockhill Lawyers
05.2019 - 02.2020
  • Communicated professionally with clients and colleagues verbally and in writing
  • Produced & filed various legal documents whilst also updating and organising the electronic database
  • Day to day errands for solicitors, including assisting conveyancers with property settlements.

Barista

Zarraffa’s Coffee Drive Thru
12.2015 - 05.2019
  • Customer service & interaction
  • Handling and preparation of food, basic coffee knowledge & basic latte art
  • Trained in POS registers & running Front of house within the workplace.

Education

Bachelor of Business: Tourism, Leisure & Event Management -

University of The Sunshine Coast (USC)
Sunshine Coast, QLD
2020

Completion of High School -

St Andrews Anglican College
Sunshine Coast, QLD
11.2018

Skills

    Enthusiastic and Bubbly personality

    Ability to work well independently and in team environments

    Outstanding customer service skills

    'Can do' Attitude

    Dedicated and Hardworking

    Determination to learn new things and complete tasks to the highest standard

Timeline

Functions & Events Executive/Duty Manager

The Good Time Group - The Beach Hotel
02.2023 - 01.2024

Sales Administration

Richardson & Wrench
07.2022 - 12.2022

Sales Representative

Youi Insurance
05.2021 - 07.2022

Functions Manager

Duporth Tavern
08.2020 - 05.2021

Barista

Lil Canteen
02.2020 - 08.2020

Junior Legal Receptionist

Miller Sockhill Lawyers
05.2019 - 02.2020

Barista

Zarraffa’s Coffee Drive Thru
12.2015 - 05.2019

Bachelor of Business: Tourism, Leisure & Event Management -

University of The Sunshine Coast (USC)

Completion of High School -

St Andrews Anglican College
Brie- Louise Bella