Brie- Louise Bella
Anna Bay ,NSW
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Outgoing personality, with a strong work ethic.
Overview
8
8
years of professional experience
Work History
Functions & Events Executive/Duty Manager
The Good Time Group - The Beach Hotel
North Stradbroke Island, QLD
02.2023 - 01.2024
- Enhanced attendee experience by skillfully managing event logistics and coordinating with vendors.
- Enhanced attendee experience by meticulously planning and executing engaging event agendas.
- Liaised with clients to determine exact event requirements.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Created, updated and closed event bookings through Ivvy. Including all event invoicing.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Experience in FOH & BOH SwiftPOS system.
- Monitored staff performance during closings, providing constructive feedback to ensure continuous improvement in efficiency and effectiveness.
- Collaborated with other department managers to address any operational issues, working together to find effective solutions.
Sales Administration
Richardson & Wrench
07.2022 - 12.2022
- Communicating with solicitors for property settlements
- Preparation of listing forms & contracts
- Liaising with 7 agents to assist in marketing new listings, the management of physical files & updating the CRM.
Sales Representative
Youi Insurance
05.2021 - 07.2022
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by selling product benefits and securing new customers
- Retained excellent client satisfaction ratings through outstanding service delivery.
Functions Manager
Duporth Tavern
08.2020 - 05.2021
- Initially hired as a bartender to being promoted to Functions Manager within 1 month
- Managed administrative logistics of events planning, event booking and event promotions
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Barista
Lil Canteen
Buddina, QLD
02.2020 - 08.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Junior Legal Receptionist
Miller Sockhill Lawyers
05.2019 - 02.2020
- Communicated professionally with clients and colleagues verbally and in writing
- Produced & filed various legal documents whilst also updating and organising the electronic database
- Day to day errands for solicitors, including assisting conveyancers with property settlements.
Barista
Zarraffa’s Coffee Drive Thru
12.2015 - 05.2019
- Customer service & interaction
- Handling and preparation of food, basic coffee knowledge & basic latte art
- Trained in POS registers & running Front of house within the workplace.
Education
Bachelor of Business: Tourism, Leisure & Event Management -
University of The Sunshine Coast (USC)
Sunshine Coast, QLD2020
Completion of High School -
St Andrews Anglican College
Sunshine Coast, QLD11.2018
Skills
Enthusiastic and Bubbly personality
Ability to work well independently and in team environments
Outstanding customer service skills
'Can do' Attitude
Dedicated and Hardworking
Determination to learn new things and complete tasks to the highest standard
Timeline
Functions & Events Executive/Duty Manager
The Good Time Group - The Beach Hotel
02.2023 - 01.2024
Sales Administration
Richardson & Wrench
07.2022 - 12.2022
Sales Representative
Youi Insurance
05.2021 - 07.2022
Functions Manager
Duporth Tavern
08.2020 - 05.2021
Barista
Lil Canteen
02.2020 - 08.2020
Junior Legal Receptionist
Miller Sockhill Lawyers
05.2019 - 02.2020
Barista
Zarraffa’s Coffee Drive Thru
12.2015 - 05.2019
Bachelor of Business: Tourism, Leisure & Event Management -
University of The Sunshine Coast (USC)
Completion of High School -
St Andrews Anglican College