Briella Duffield
Echunga,Australia
Summary
Seasoned hospitality worker with solid experience in fine dining, pubs/bartending and cafe service. 5+ years barista experience. Fast learner and adaptable to new challenges. Hard working with good time management skills. Works well under pressure and in fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress
The Lane Vineyard
5 Ravenswood Ln, Hahndorf SA 5245
02.2021 - Current
- Provided customised wine and food recommendations specific to degustation menu and guests own preferences.
- Ensured guests had correct cutlery and glassware for each course and wine pairing. Checking in with guests after each course, maintaining water levels and clearing and resetting tables efficiently.
- Collaborated with kitchen staff to facilitate prompt and accurate service.
- Managed and provided multiple tables attentive and personalised service whilst also serving and clearing food/drinks, polishing glassware, maintaining a clean stocked bar area and helping coworkers as needed.
- Upselling food/beverage specials. Promoting take home wine sales and helping guests sign up to our wine club.
- Worked weddings, corporate events/meetings and looked after various VIP clientele.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Barista/Waitress
Dirty Doris Diner
6 Strathalbyn Rd, Aldgate SA 5154
10.2021 - Current
- Provided friendly and efficient table service to guests, whilst also running food/drinks, clearing tables, making a variety of drinks and polishing glassware.
- Consistently produced quality beverages and latte art in a fast paced environment.
- Maintained and operated a Synesso coffee machine.
- Helped kitchen prep syrups, cakes, fruit and vegetables etc.
- Managed FOH stock levels and ordering.
- Cultivated warm relationships with regular customers.
- Trained new employees on how to make a variety of drinks, use the POS system and basic service.
- Updated POS system regularly with specials, price changes etc.
Bartender/Supervisor
The Hagen Arms
1 Angus Rd, Echunga SA 5153
08.2021 - 04.2023
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Served high customer volumes during special events, nights, and weekends.
- Managed weekly FOH/bar ordering, organized inventory to keep stock within optimal levels and conducted monthly inventory count.
- Followed responsible service of alcohol to monitor and prevent excessive guest intoxication.
- Coordinated kitchen activities with front-of-house staff for seamless service.
- Provided personalised service to guests whilst also supervising and helping staff, clearing and resetting tables, making and serving drinks, maintaining a stocked bar and fridge, changing beer kegs, polishing glassware and running food.
- Managed staff scheduling and rostering. Resolved any issues between staff members and/or customers to create a safe and enjoyable work environment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing banking and cash drawers, managing online booking system and taking inventory.
- Trained and supervised new staff on drink preparation, food service and handling, pack up/pack down procedures, and safety protocol.
- Maintained friendly positive relationships with the local/regular clientele.
Waitress
The Haus Hahndorf
38A Main St, Hahndorf SA 5245
07.2017 - 02.2021
- Served food and drinks, cleared tables, greeted/seated customers, polished glassware and managed and maintained the coffee area.
- Provided friendly and efficient service in a busy high turnover restaurant.
- Ran the pass section, working with the kitchen and food runners to expedite dishes promptly. Resolving any issues with dietary requirements and customers regarding their meal.
- Used cash registers and eftpos machines to cash out customers and process vouchers, refunds etc.
- Opened and closed the coffee section. Produced quality coffee and latte art at high volumes.
Education
Heathfield High School
Heathfield, SA10.2019
Skills
- Attention to detail
- Experience working in multiple high pressure and fast paced environments
- Barista and bartending experience in high volume settings
- Effective communication and customer service
- Strong work ethic
- Ability to work in a team
- Cash handling
- Multitasking
- Adaptability
- Time management
- Food and beverage knowledge
Certification
Responsible Service of Alcohol (RSA)
Responsible Person (RP)
References
Hannah Franz
Head Chef/Owner at Dirty Doris Diner
+61 0437 222 525
hannahgfranz@gmail.com
Brianne Lyoness
FOH Supervisor at The Lane Vineyard
+61 0455 260 538
bree@thelane.com.au
Timeline
Barista/Waitress
Dirty Doris Diner
10.2021 - Current
Bartender/Supervisor
The Hagen Arms
08.2021 - 04.2023
Waitress
The Lane Vineyard
02.2021 - Current
Waitress
The Haus Hahndorf
07.2017 - 02.2021
Heathfield High School