Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Briella Duffield

Echunga,Australia

Summary

Seasoned hospitality worker with solid experience in fine dining, pubs/bartending and cafe service. 5+ years barista experience. Fast learner and adaptable to new challenges. Hard working with good time management skills. Works well under pressure and in fast-paced settings.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waitress

The Lane Vineyard
02.2021 - Current
  • Provided customised wine and food recommendations specific to degustation menu and guests own preferences.
  • Ensured guests had correct cutlery and glassware for each course and wine pairing. Checking in with guests after each course, maintaining water levels and clearing and resetting tables efficiently.
  • Collaborated with kitchen staff to facilitate prompt and accurate service.
  • Managed and provided multiple tables attentive and personalised service whilst also serving and clearing food/drinks, polishing glassware, maintaining a clean stocked bar area and helping coworkers as needed.
  • Upselling food/beverage specials. Promoting take home wine sales and helping guests sign up to our wine club.
  • Worked weddings, corporate events/meetings and looked after various VIP clientele.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Barista/Waitress

Dirty Doris Diner
10.2021 - Current


  • Provided friendly and efficient table service to guests, whilst also running food/drinks, clearing tables, making a variety of drinks and polishing glassware.
  • Consistently produced quality beverages and latte art in a fast paced environment.
  • Maintained and operated a Synesso coffee machine.
  • Helped kitchen prep syrups, cakes, fruit and vegetables etc.
  • Managed FOH stock levels and ordering.
  • Cultivated warm relationships with regular customers.
  • Trained new employees on how to make a variety of drinks, use the POS system and basic service.
  • Updated POS system regularly with specials, price changes etc.

Bartender/Supervisor

The Hagen Arms
08.2021 - 04.2023
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed weekly FOH/bar ordering, organized inventory to keep stock within optimal levels and conducted monthly inventory count.
  • Followed responsible service of alcohol to monitor and prevent excessive guest intoxication.
  • Coordinated kitchen activities with front-of-house staff for seamless service.
  • Provided personalised service to guests whilst also supervising and helping staff, clearing and resetting tables, making and serving drinks, maintaining a stocked bar and fridge, changing beer kegs, polishing glassware and running food.
  • Managed staff scheduling and rostering. Resolved any issues between staff members and/or customers to create a safe and enjoyable work environment.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing banking and cash drawers, managing online booking system and taking inventory.
  • Trained and supervised new staff on drink preparation, food service and handling, pack up/pack down procedures, and safety protocol.
  • Maintained friendly positive relationships with the local/regular clientele.


Waitress

The Haus Hahndorf
07.2017 - 02.2021
  • Served food and drinks, cleared tables, greeted/seated customers, polished glassware and managed and maintained the coffee area.
  • Provided friendly and efficient service in a busy high turnover restaurant.
  • Ran the pass section, working with the kitchen and food runners to expedite dishes promptly. Resolving any issues with dietary requirements and customers regarding their meal.
  • Used cash registers and eftpos machines to cash out customers and process vouchers, refunds etc.
  • Opened and closed the coffee section. Produced quality coffee and latte art at high volumes.

Education

Heathfield High School
Heathfield, SA
10.2019

Skills

  • Attention to detail
  • Experience working in multiple high pressure and fast paced environments
  • Barista and bartending experience in high volume settings
  • Effective communication and customer service
  • Strong work ethic
  • Ability to work in a team
  • Cash handling
  • Multitasking
  • Adaptability
  • Time management
  • Food and beverage knowledge

Certification

Responsible Service of Alcohol (RSA)

Responsible Person (RP)

References

Hannah Franz
Head Chef/Owner at Dirty Doris Diner
+61 0437 222 525
hannahgfranz@gmail.com


Brianne Lyoness 

FOH Supervisor at The Lane Vineyard 

+61 0455 260 538

bree@thelane.com.au


Timeline

Barista/Waitress

Dirty Doris Diner
10.2021 - Current

Bartender/Supervisor

The Hagen Arms
08.2021 - 04.2023

Waitress

The Lane Vineyard
02.2021 - Current

Waitress

The Haus Hahndorf
07.2017 - 02.2021

Heathfield High School

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Briella Duffield