Brielle (Bao Ngan) Nguyen
Melbourne,VIC
Summary
Dynamic individual highly successful at juggling multiple priorities at any given time while delivering superb service with a smile. Effective at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to guarantee guests' satisfaction and comfort. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Staff Member
The Tea Rooms 1892
Melbourne, VIC
09.2023 - Current
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Routinely thoroughly cleaned coffee and espresso machines.
- Accurately filled customer orders.
- Calculated and returned appropriate change.
- Provided prompt, efficient, friendly, and quality service at all times.
- Effectively handled customer complaints and special requests.
- Accurately balanced cash register at all times.
- Maintained stock levels to prevent shortages of critical items.
- Accurately and quickly calculated checks and made change.
- Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.
- Operated credit card machines correctly and quickly.
- Greeted newly seated guests in friendly and timely manner.
- Maintained positive working relationship with fellow staff and management.
- Confirmed accuracy of orders against requisitions.
- Sliced and prepared variety of fruits and vegetables and filled ice bins with crushed or cubed ice.
- Cleaned and stocked glassware, assisted with beverage service and transported dishes to the kitchen.
- Operated cash register and processed customer cash and credit card payments.
Staff Member
Choulee Tea House
03.2023 - 09.2023
- Craft and serve an array of artisanal tea beverages, including traditional blends and signature creations, with precision and attention to detail.
- Cultivate a warm and inviting atmosphere by greeting customers warmly, assisting with inquiries, and ensuring their needs are met promptly and courteously.
- Maintain cleanliness and organization throughout the teahouse, including the preparation area, serving stations, and dining areas, to uphold hygiene standards and create a pleasant environment for patrons.
- Collaborate with team members to execute promotional events, tastings, and special offers, contributing to the success and growth of Choulee Teahouse as a premier destination for tea enthusiasts.
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
- Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
- Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
- Established and maintained open, collaborative relationships with the kitchen team.
- Quickly and courteously resolved all guest problems and complaints.
- Conducted daily inspections and maintained sanitation and kitchen equipment safety reports.
- Enforced appropriate work-flow and quality controls for quality and temperature.
- Correctly and safely operated all kitchen equipment in accordance with set guidelines.
- Built and fostered a team environment.
Staff Member
Gongcha
08.2022 - 02.2023
- Collaborate with team members to efficiently handle peak hours and maintain smooth operations, deliver drinks in fast-paced environment on time
- Prepare and serve milk tea beverages according to customer orders and preferences
- Maintain cleanliness and organization of the milk tea station and equipment
- Interact with customers in a friendly and courteous manner, addressing any inquiries or concerns
- Achieved high sales percentage with value-focused customer service approach.
- Cross-trained and provided back-up for other areas within the theater such as concessions and usher.
- Computed accurate sales prices for purchase transactions.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Designed and suggested new display ideas to improve accessibility to merchandise and upcoming new releases.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Maintained adequate cash supply in cash drawers in checkout station.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Managed cash stock and inventory balances accurately.
Education
Bachelor of Commerce - Marketing And Finance
The University of Melbourne
Parkville, Australia07.2025
Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
Skills
approach, back-up, cash register, cashier, cashiering, credit, customer
service, customer service, special events, inventory, beans, producing, purchasing, quality, receiving, retail, safety, sales, work-flow
Timeline
Staff Member
The Tea Rooms 1892
09.2023 - Current
Staff Member
Choulee Tea House
03.2023 - 09.2023
Staff Member
Gongcha
08.2022 - 02.2023
Bachelor of Commerce - Marketing And Finance
The University of Melbourne
Similar Profiles
Vu VinhVu Vinh
Front of House Staff Member at The Tea Rooms 1892Front of House Staff Member at The Tea Rooms 1892
Zara JulesZara Jules
Bartender and Waitstaff at The Marion, Tea RoomsBartender and Waitstaff at The Marion, Tea Rooms
ANGEL TREVELYAN-POLLARDANGEL TREVELYAN-POLLARD
Barista at Carousel Tea RoomsBarista at Carousel Tea Rooms