Summary
Overview
Work History
Education
Skills
Accomplishments
Achievements/ Awards
Timeline
Generic

Brigette Cervantes

Oakhurst,Australia

Summary

An experienced finance and accounting professional with three years work experience in analysing and examine accounting records, financial reports, identifying deficiencies, formulating and implementing corrective action plan to mitigate risk.

A hands-on results oriented individual who enjoys managing client relationships and always ready to assist find solutions and resolve operational issues.

A strong advocate of continuous business process improvement, simplification of workflow toward meeting KPIs and expected outcomes.


Overview

4
4
years of professional experience

Work History

Cash Applications Specialist- Accounts Receivable

Infinit-O
06.2023 - 08.2023
  • Accessed insurance partners’ portals to download and post payments into CCC1 on the correct RO.
  • Applied cash application of received payments from customer.
  • Closely coordinated with OTC management to ensure all cash outs are properly recorded.
  • Prepared monthly balance sheet reconciliations.
  • Reviewed balance sheet accounts and initiate adjusting entries.
  • Assisted with audits by providing supporting records and documentations.
  • Supported the accounts receivable team by providing timely and accurate information on outstanding balances, enabling faster collection efforts.
  • Expedited account reconciliations with thorough research and timely resolution of discrepancies.

Process Delivery Specialist- Accounts Receivable

IBM
12.2020 - 06.2023
  • Ensured 95% of customer payments were applied accurately and timely in accordance with Service Levels Agreements (SLA).
  • Ensured receipts were applied to open balances.
  • Maintained a Daily Cash Receipt file to document the processing time for the cash applied payments.
  • Created and distributed daily & monthly reports for Cash Application team.
  • Attended weekly meeting for unallocated and account reviews/ aging report, reducing unallocated cash by 20% per quarter.
  • Reviewed and analyzed OTC reports, maintaining accurate processing of refunds and adjustments.
  • Initiated and implemented process improvements to enhance efficiency in cash applications, collections, billing and master data.
  • Supported month-end close activities, including preparing account reconciliations, resolving outstanding discrepancies, and ensuring timely reporting.
  • Handled the OTC team and provided support on a day to day activities.
  • Account transition-coordinated closely with the client for the process and report alignment, weekly status call and ensured client’s expectation were being met.
  • Pioneered the APAC account, working closely with global clients, particularly in Australia, New Zealand, India, Singapore, Malaysia and Export markets.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.

Digital Operations Associate

XMS Property
03.2020 - 10.2020
  • Data analysis through spreadsheet of information regarding clientele.
  • Data entry/management of company resources and allocation details on respective categories.
  • Spreadsheet creation of raw details regarding current and past clients.
  • Assisted in creating compelling multimedia content for various platforms, enhancing audience engagement levels.
  • Managed email marketing campaigns, driving customer retention and acquisition through personalized messaging.

Education

MBA - Accounting

Universal Business School Sydney
Sydney, NSW
08-2025

Bachelor of Science - Business Administration, Banking & Finance

Ateneo De Naga University
11-2019

Skills

  • Highly analytical
  • Document Management
  • Time Management
  • Observation skills
  • Cross-Functional Teamwork
  • Software testing
  • Processing protocol testing
  • Financial analysis skills
  • Implementation of Corrective Actions
  • Accounts Receivable Analysis
  • Analytical Problem-Solving
  • Client Relationship Management
  • Tools: MYOB, Xero, Salesforce, ASW, Microsoft Office 365 (Excel, Outlook, PowerPoint, Word) & IBM Accounting softwares

Accomplishments

  • Efficient in problem solving and troubleshooting issues
  • Meets and achieve beyond monthly KPI expectation
  • Successful implementation of process improvements

Achievements/ Awards

Entrepreneur Awards - IBM 

  • Produced breakthrough solutions to complex problems, streamline processes, and improve efficiency, speed, and results for IBM and clients.

Certificate of Achievement- Process Proficiency - IBM

  • Consistently achieved a Cash Application Unallocated rate of less than 2% for the ASEAN Market.

Timeline

Cash Applications Specialist- Accounts Receivable

Infinit-O
06.2023 - 08.2023

Process Delivery Specialist- Accounts Receivable

IBM
12.2020 - 06.2023

Digital Operations Associate

XMS Property
03.2020 - 10.2020

MBA - Accounting

Universal Business School Sydney

Bachelor of Science - Business Administration, Banking & Finance

Ateneo De Naga University

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Brigette Cervantes