Brigette Fletcher
Sydney,NSW
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Delivery Officer
Australian Taxation Office
02.2023 - Current
- Reviewed and processed individual, business, and SMSF tax returns to ensure accuracy and compliance with Australian tax laws.
- Ensured that taxpayer details, such as personal identification, financial records, and tax returns, were kept confidential and secure.
- Handled inquiries and provided guidance to individuals, businesses, and tax agents over the phone, email or written correspondence about their tax obligations, filing processes, and available services.
- Reduced resolution times by promptly addressing and resolving escalated customer issues.
Barista / Assistant Manager
Hot Lips Cafe
01.2020 - 03.2023
- Prepared high-quality coffee beverages to meet customer preferences.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Met with management team to discuss operational challenges and solutions.
- Trained baristas to continually improve guest experiences.
- Managed cash and card transactions - Performed end-of-shift cash reconciliation and maintained accountability for all transactions.
Kitchen Hand / Customer Service Representitive
Screaming Beans Cafe
07.2018 - 01.2020
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delivered dining experiences by taking orders, serving food, and ensuring customer satisfaction.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Processed customer payments, including cash, credit, and debit transactions, in a timely and secure manner.
Customer Service Representative
McDonald's Restaurant
07.2018 - 05.2019
- Addressed customers courteously using suitable methods and problem-solving skills.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Assisted in food preparation and assembly, ensuring timely and accurate delivery to customers.
- Managed cash transactions with accuracy and attention to detail.
Education
Bachelor of Laws, Bachelor of Communications - Law
University of Technology Sydney
Sydney, NSW11-2028
Skills
- Ability to communicate within teams and ensure all voices are heard and valued
- Ability to prevent and deescalate heightened customer situations using empathy, rapport and assertive strategies when required
- Favourable organisational and time management skills
- Highly developed interpersonal and soft skills
- Advanced computer literacy
Certification
- Barista Certified
- Responsible Service of Alcohol
- Current Police Check
- Current Working With Children's Check
- Covid-19 Vaccinations
Timeline
Service Delivery Officer
Australian Taxation Office
02.2023 - Current
Barista / Assistant Manager
Hot Lips Cafe
01.2020 - 03.2023
Kitchen Hand / Customer Service Representitive
Screaming Beans Cafe
07.2018 - 01.2020
Customer Service Representative
McDonald's Restaurant
07.2018 - 05.2019
Bachelor of Laws, Bachelor of Communications - Law
University of Technology Sydney
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