Hamta Mousavi
2 Rathdowne Walk,Epping,VIC
Summary
. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Support Coordinator
Bright Hope Support Services
04.2023 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Worked with other departmental staff to answer questions and resolve problems.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Prepared detailed documents and reports in adherence administrative processes.
Mental Health Support Worker
Sunflower Support Services
11.2023 - 02.2024
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Promoted a safe environment for patients by monitoring behaviour and implementing safety protocols when necessary.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Documented client progress in confidential files.
- Provided case management services to monitor client access to resources and services.
Phone Technician/ Store Manager
Phone Phix
01.2022 - 01.2023
- Expertly conducted diagnostics and repairs for a wide array of devices including phones, iPads, and tablets, ensuring high-quality service and customer satisfaction
- Performed software updates and maintenance for phones, iPads, tablets, and laptops, enhancing device performance and security for customers
- Utilized advanced troubleshooting techniques to identify and resolve hardware and software issues, contributing to a decrease in return rates and an increase in customer trust
- Demonstrated exceptional communication skills, effectively explaining complex technical issues to customers, thereby improving the service experience
- Managed time efficiently across repair tasks, customer service, and administrative duties, ensuring operational efficiency and meeting tight deadlines
- Drove accessory sales through knowledgeable recommendations and exceptional customer service, contributing to revenue growth and achieving sales targets.
VIP Bartender
CROWN CASINO
01.2014 - 01.2019
- Increased customer satisfaction by providing exceptional service and crafting personalized cocktails.
- Implemented effective cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained compliance with local laws and regulations by checking IDs and serving responsibly.
- Coordinated with event planners on executing successful private parties, customizing offerings based on specific needs.
- Built rapport with guests by engaging in friendly conversation while efficiently preparing their orders.
- Completed requisitions to maintain required stock par levels.
- Helped management plan and serve bar menu exceeding customer expectations.
Education
Certificate IV - Disability Studies
QIE
03.2023
Certificate IV - Web Design
Holmesglen Institute
Melbourne, VIC06.2021
Skills
- Office Administration
- Document Management
- Microsoft Office
- Strong Communication Skills
- Multitasking and Organization
Certification
- First Aid Certification
- CPR Certification
- Working with Children Check
- NDIS Worker Screening Check
Volunteerextracurricular
Participated as a model in Melbourne's fashion shows, demonstrating teamwork, adaptability, and professionalism in a fast-paced, creative environment. 2017-present
Timeline
Mental Health Support Worker
Sunflower Support Services
11.2023 - 02.2024
Support Coordinator
Bright Hope Support Services
04.2023 - Current
Phone Technician/ Store Manager
Phone Phix
01.2022 - 01.2023
VIP Bartender
CROWN CASINO
01.2014 - 01.2019
Certificate IV - Disability Studies
QIE
Certificate IV - Web Design
Holmesglen Institute
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