Brigid Hegarty
Wheelers Hill,VIC
Summary
Results driven leader with a proven track record in team collaboration, strategic planning, and problem-solving within the hospitality industry. Skilled in communication, adaptability, and reliability. Focused on creating a positive guest experience and fostering a productive work environment. Experienced in effectively managing teams, addressing customer needs, and ensuring the delivery of high quality service. Committed to contributing to business success through prioritising customer satisfaction and optimising team performance.
Overview
4
4
years of professional experience
Work History
Team Leader/Shift Manager
Grill'd Healthy Burgers
2024.04 - Current
- Led shifts, maintaining high standards of service and productivity
- Managed and organised team duties effectively, ensuring smooth operations
- Addressed customer complaints promptly, ensuring customer satisfaction
- Delegated tasks to optimise team efficiency and achieve collective goals
- Provided strong leadership and support to team members
- Ordered stock and managed cash change-over procedures efficiently
- Supervised operations in the absence of the Store Manager, ensuring seamless continuity
- Maintained a safe and positive work environment and upheld cleanliness and quality standards within the restaurant
- Assisting higher volume restaurants when they need extra staff/team leaders
Team Member
Grill'd Healthy Burgers
2020.11 - 2024.04
- Providing high levels of customer service and hospitality
- Trained new employees in customer service, POS systems and operational procedures
- Performed cash handling duties (taking orders, collecting payments and providing change.)
- Completed opening and closing tasks such as setting up restaurant appliances and stations, cleaning surfaces and restocking supplies
- Working in a team based environment
- Working in various environments such as higher volume restaurants and catering events
Team Member
Elluminate Commercial Cleaners
2023.11 - Current
- Commercial cleaning of building sites and regular office cleaning
- Completed induction site and health and safety compliance, including safety protocols, equipment and chemical maintenance, and proper PPE usage
- Proficient in using a variety of equipment such as extension poles, ladders, vacuums and buffing machines, and cleaning chemicals
- Taking direction from construction site managers and promptly responding to any client requests
- Organised cleaning supplies, prioritised tasks and upheld cleanliness standards in the workplace
- Demonstrated ability to work in various environments and adapt to different cleaning requirements or challenges within specified deadlines
- Casual admin work including invoicing, ordering stock, emailing clients, xero timesheets system and use of excel and pages
Team Member
Donut King
2024.09 - 2024.12
- Decorated donuts according to company standards, ensuring consistency and quality in every product
- Trained new team members on proper donut decoration techniques, helping them improve their skills and maintain high-quality standards
- Ensured decorating materials and ingredients were well-organized and readily available for daily operations
- Maintained cleanliness, organisation in the decorating and storage areas, adhering to health and safety standard
- Worked effectively as part of a team to meet daily production goals and ensure smooth operation of the store
- Monitored decorated donuts for quality and presentation, ensuring products met brand standards
Education
VCE Graduate -
Avila College
2023-01
Certificate III in Hospitality -
William Angliss Institute
2021-01
RSA Certificate - Responsible Service of Alcohol
2021-01
CPCWHS1001 - Construction Safety White Card
Skills
- Leadership and Communication
- Use of POS Systems
- Excellent Customer Service Skills
- Quick Learner
- Collaboration and Teamwork
- Staff Training
- Critical thinking and problem solving Skills
- Stock Management
- Time Management
- Food Handling
- Attention to detail
Timeline
Team Member
Donut King
2024.09 - 2024.12
Team Leader/Shift Manager
Grill'd Healthy Burgers
2024.04 - Current
Team Member
Elluminate Commercial Cleaners
2023.11 - Current
Team Member
Grill'd Healthy Burgers
2020.11 - 2024.04
VCE Graduate -
Avila College
Certificate III in Hospitality -
William Angliss Institute