Brigid Kelly
Mordialloc
Summary
Motivated and detail-oriented professional with experience in the Department of Justice and Community Safety, seeking the position of Liquor Inspector at Liquor Control Victoria. Bringing strong analytical skills, a passion for compliance, and a dedication to public safety. Eager to contribute to a high-performing, close-knit team while developing expertise in liquor regulation and enforcement.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
KOOKAI
11.2024 - 01.2025
- Effectively communicated with diverse customers, clearly explaining policies and resolving issues to maintain professionalism and satisfaction.
- Utilized problem-solving techniques to resolve customer complaints and operational challenges, fostering positive relationships and ensuring smooth business operations.
- Identified key details in processes, ensuring accuracy in inventory management, customer interactions, and compliance documentation.
- Adhered to store policies and industry standards, ensuring compliance and minimizing risks, ready to apply these practices in a regulatory context.
- Managed multiple tasks simultaneously, from customer service to operational responsibilities, ensuring deadlines were met while maintaining high standards of service.
- Built and maintained strong relationships with customers, colleagues, and suppliers, collaborating to address needs and resolve issues, skills transferable to engaging with licensees and regulatory partners.
- De-escalated difficult customer interactions by actively listening and addressing concerns calmly, achieving mutually beneficial resolutions.
- Documented customer interactions, sales, and inventory discrepancies accurately, ensuring clear records for future reference and compliance.
- Worked effectively within teams, supporting colleagues to meet objectives and troubleshoot issues, contributing to achieving team goals in fast-paced environments.
- Identified potential risks related to store operations, implementing measures to reduce theft, safety hazards, and non-compliance, aligning with regulatory risk management practices.
Disability Support Worker
NDIS
01.2021 - 01.2025
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Developed partnerships with community organizations to expand services and referrals.
- Developed rapport with clients through active listening skills, leading to higher retention rates and positive feedback from clients.
- Excellent communication skills, both verbal and written.
- Ability to learn quickly and adapt to new and complex situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Resident Support Officer
Covid 19 Quarantine Victoria (CQV)
01.2021 - 11.2021
- Communicated effectively with team members and residents, ensuring clear and empathetic interactions.
- De-escalated situations promptly, reporting to team leaders for immediate resolution.
- Identified and reported breaches with vigilance, maintaining high security standards.
- Upheld codes and regulations governing materials, processes, and procedures.
- Conducted Covid-19 entry and exit screenings, utilized QR codes, and documented accurately in floor diaries.
- Demonstrated job pride and eagerness to learn by engaging in all aspects of the role.
- Fostered positive resident relations through empathetic communication, effectively managing sensitive situations and ensuring compliance with protocols.
Front of House Staff Member
Venus and Co. Restaurant
12.2020 - 07.2021
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressured situations.
- Conducted daily compliance checks to ensure operation within liquor licensing laws.
- Led teams to achieve operational targets, ensured high levels of customer satisfaction, and supported smooth daily operations, preparing for leadership in a regulatory role.
- Assisted in events and large parties, coordinating with the team to accommodate high-volume services.
- Train and mentor new front-of-house staff, ensuring adherence to service standards and operational procedures.
Part-time Employee
Jock’s Icecream and Sorbet
01.2014 - 03.2021
- Seven years of experience in the hospitality and retail sectors, including a strong background in management.
- Demonstrated exceptional time management and organizational skills, ensuring efficient operations and task completion.
- Organised stock management and re-stock.
- Worked with store owners to implement new displays, promotions and store layout changes.
- Enhanced customer engagement with targeted social media strategies and content creation.
- Clear and effective communicator with well-established interpersonal skills, adept at interacting with both customers and staff.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Proven ability to foster a positive and welcoming environment, enhancing team cohesion and customer satisfaction.
- Highly self-motivated with a strong sense of personal responsibility and dedication to excellence.
- Skilled in both independent and collaborative work, contributing effectively within a team while also excelling in solo tasks.
- Quick learner with a proven adaptability, capable of swiftly mastering new concepts and adjusting to evolving situations.
- Learnt and adapted quickly to new technology systems and software applications.
- Point of Sale Systems: Skilled in operating POS systems and handling transactions accurately.
- Manage cash register, process payments, and handle end-of-shift cash reconciliation.
Gymnastics Coach/Front Desk Receptionist
Cheltenham Youth Club
01.2014 - 01.2020
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Managed safety protocols, ensuring a secure environment for all participants.
- Coached Special Olympics athletes, working closely with children with intellectual and physical disabilities.
Education
ASSOCIATE DEGREE - AVIATION (PROFESSIONAL PILOTS)
Royal Melbourne Institute of Technology (RMIT)
Melbourne, VIC09.2024
Advanced Diploma - DENTAL TECHNOLOGY
Royal Melbourne Institute of Technology (RMIT)
Melbourne01.2019
VCE -
Kilbreda College
Mentone, VIC01.2016
Skills
- Compliance & Regulatory Knowledge: Familiar with compliance processes, investigation techniques, and enforcement actions in regulated environments
- Team Collaboration: Experience working in tight-knit teams to achieve common goals and deliver on project outcomes
- High Initiative and High Motivation: Highly motivated individual with a strong desire to go above and beyond, both professionally and personally
- Communication: Strong interpersonal skills, with the ability to engage and connect with a diverse range of people
- Stakeholder Engagement: Skilled in communicating with stakeholders, including businesses, community organizations, and regulatory bodies, to promote compliance and resolve issues
- Problem-Solving & Conflict Resolution: Strong ability to assess situations, negotiate solutions, and implement appropriate actions to resolve operational issues or risks
- Attention to Detail: Excellent organizational and analytical skills to accurately document findings, prepare reports, and identify potential risks
- Time Management & Adaptability: Ability to manage multiple tasks and responsibilities in fast-paced, dynamic environments, including shift work and travel
- Organisational skills: Exceptional organizational skills enable efficient management of tasks and resources, ensuring that projects are completed on time and to the highest standards
- Data Analysis & Reporting: Proficient in gathering, analyzing, and reporting data to identify risks, monitor performance, and support decision-making
- High enthusiasm to learn and succeed: Always willing to develop and adapt, whilst always going the extra mile with a positive attitude
Relevant Information
- Level 2 First Aid and CPR
- Victorian Driver's License
- Working with Children’s Check
- Police Check
- COVID 19 Vaccinated
References
Professional References:
Brigid Niall
Owner and Manager, Jock’s Ice-cream and Sorbet,
0437 943 379
jocksice@bigpond.net.au,
Nathan Ng
NDIS Support Coordinator, Onside
0408 172 002
Nathan@onside.com.au
Personal References:
Naomi Hanna
Inspector, Victorian Alcohol and Gambling Commission
0459 114 884
naomi.hanna@justice.vic.gov.au
Olivia Morris
People and Culture Advisor, Essential Services Commission
0401 348 929
olivia.morris@esc.vic.gov.au
Timeline
Retail Sales Associate
KOOKAI
11.2024 - 01.2025
Disability Support Worker
NDIS
01.2021 - 01.2025
Resident Support Officer
Covid 19 Quarantine Victoria (CQV)
01.2021 - 11.2021
Front of House Staff Member
Venus and Co. Restaurant
12.2020 - 07.2021
Part-time Employee
Jock’s Icecream and Sorbet
01.2014 - 03.2021
Gymnastics Coach/Front Desk Receptionist
Cheltenham Youth Club
01.2014 - 01.2020
ASSOCIATE DEGREE - AVIATION (PROFESSIONAL PILOTS)
Royal Melbourne Institute of Technology (RMIT)
Advanced Diploma - DENTAL TECHNOLOGY
Royal Melbourne Institute of Technology (RMIT)
VCE -
Kilbreda College
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