Brigitta Bertilia
Summary
A highly analytical, communicative, and collaborative professional with a proven ability to adapt quickly to new environments. Committed to contributing to team success and continuously developing professional skills. Known for bringing a positive attitude and strong dedication to continuous learning and growth. Demonstrates exceptional organizational skills and dependability in successfully managing multiple priorities. Willing to take on additional responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Barista / Cafe all rounder
Byng St Local Store
03.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employee and sharing knowledge and expertise with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Barista / Cafe all rounder
Piccolo Me
10.2020 - 01.2021
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
Hotel Receptionist
Art Hotel
02.2016 - 01.2018
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
F & B Services
Mandarin Orchard
11.2016 - 05.2017
- Provided excellent customer service by greeting guests warmly and taking orders accurately.
- Participated in team meetings to discuss menu updates and ways to enhance service quality.
- Maintained cleanliness of dining area by clearing tables and setting up for new guests.
- Processed payments accurately and managed cash register transactions.
- Adhered to strict sanitation guidelines, reducing the risk of foodborne illnesses among patrons and staff members alike.
- Handled customer inquiries and complaints with patience and professionalism.
- Collaborated with kitchen staff to ensure accurate preparation and presentation of special dietary requests.
- Exceeded monthly sales targets by suggesting popular menu items and promoting daily specials to guests.
Administration and Marketing
Zhang Palace
12.2014 - 10.2016
- Reduced medication errors by establishing stringent medication administration procedures.
- Entered job costing data from payroll records and supported payroll administration process.
- Developed standard operating procedures that improved efficiency across all areas of administration.
- Reduced benefits administration errors by implementing a comprehensive employee onboarding process.
- Developed, recommended and oversaw implementation and administration of policies and procedures.
- Oversaw staff education and training, medication administration, and medication error resolution.
- Self-motivated, with a strong sense of personal responsibility.
Shop Manager
UD Jaya Putra
06.2012 - 12.2014
- Implemented upselling techniques for elevating average transaction values.
- Analyzed market trends to develop promotional strategies that increased foot traffic.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
Education
Master of Management - Management in People And Organisation
International College of Management
Sydney, NSW04-2020
Bachelor of Hospitality Management - International Hotel Management
Vatel, SDH Institute
Singapore05-2017
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Team leadership
- Adaptive and creative
- Excellent memory
- Inventory management
- New hire training
- Fluent in English and Bahasa
Languages
English
Professional Working
Indonesian
Native or Bilingual
Timeline
Barista / Cafe all rounder
Byng St Local Store
03.2021 - Current
Barista / Cafe all rounder
Piccolo Me
10.2020 - 01.2021
F & B Services
Mandarin Orchard
11.2016 - 05.2017
Hotel Receptionist
Art Hotel
02.2016 - 01.2018
Administration and Marketing
Zhang Palace
12.2014 - 10.2016
Shop Manager
UD Jaya Putra
06.2012 - 12.2014
Master of Management - Management in People And Organisation
International College of Management
Bachelor of Hospitality Management - International Hotel Management
Vatel, SDH Institute
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