BRIGITTE BUTTON

Since 2021 I have taken on a number of clients. I can very quickly grasp business concepts and jump right into prospecting.

Outreach: Use email, phone calls, LinkedIn, and other channels to initiate contact with potential customers.

Qualification: Qualify leads and set up meetings between prospects / BDMS / Directors

Pipeline Management: Maintain accurate and up-to-date records of all sales activities and opportunities in CRM system.

Collaboration: Work closely with Account Executives, Marketing, and other teams to ensure a seamless handover of qualified leads.

Continuous Learning: Stay informed about industry trends and competitive landscape.

Created relationships with potential clients through cold calling and warm prospects

Utilized CRM software to track all customer interactions and maintain a pipeline of leads.

Managing and retaining relationships with existing clients

Increasing client base

Having an in-depth knowledge of business products and value proposition Researching business opportunities and viable income streams / Lead Gen Book 5 quality appointments weekly for BDMs

Knowledge of procurement, freight & Logisitics

Rent.com.au

• Connect with all presented inbound calls

• All customer emails completed daily – 4 Queues

• All product salesforce cases actioned daily

• Salesforce data accuracy

• Meet 90% call quality

• Support and promote all customer products, Renter, Landlord and Agent. Cross sell and upsell to all eligible customers

• Handle escalations and provide appropriate solutions and alternatives within time limits

• Training new staff members

• Assisting with training on new products

September 2015 - January 2016

National Sales Support Representative

Rent.com.au

• Assisting National Sales Manager with all tasks

• Arranging and organising interstate conferences

• Attending interstate conferences to represent the company

• Training agents on using the site once signed up

Created relationships with potential clients through cold calling and warm prospects

Utilized CRM software to track all customer interactions and maintain a pipeline of leads.

Managing and retaining relationships with existing clients

Increasing client base

Having an in-depth knowledge of business products and value proposition Researching business opportunities and viable income streams / Lead Gen Book 5 quality appointments weekly for BDMs

Knowledge of procurement, freight & Logisitics

• Monitoring customer accounts

• Providing data and reports to help the sales team • Keeping track of sales targets

• Scheduling flights & accommodation

• Assisting with training and conference calls

Community Newspaper

• Answering all inbound calls

• Make 60+ Outbound calls

• Assisting clients with all advertising queries

• Calculating Quotes

• Creating adverts / designing adverts

• Processing Payments

• Reaching and meeting strict newspaper deadlines

• Ensuring all work and payments made by deadline dates

• Connect with all presented inbound calls • All customer emails completed daily

• Outbound 50+ contacts daily

• Account Management

• Sound use of all company systems as well as following procedures and policies on every call

• Creating a call flow

• Working with the team to update training

• Writing user manuals

• Generating marketing ideas for future promotions

• General admin

• Office management support including all ordering, restructuring office space as well as maintaining kitchen and staff facilities