Brigitte Hepburn
Taringa,QLD
Summary
Dynamic retail professional with a proven track record in team leadership and independent activities, excelling in customer service and employee engagement. Recognized for enhancing store operations and fostering a positive environment, while demonstrating reliability and strong communication skills. Adept at optimizing processes, ensuring customer satisfaction, and maintaining an organized workspace.
Overview
7
7
years of professional experience
Work History
Retail Worker
Woolworths Supermarket
07.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Assistant Retail Manager
Woolworths Supermarket
01.2023 - 11.2023
- Enhanced employee retention through fostering a positive work environment and clear communication of expectations.
- Optimized scheduling processes to ensure adequate staffing coverage during peak shopping hours while minimizing labor costs.
- Managed daily store operations, maintaining a clean, organized, and efficient working space for staff and customers alike.
Administration Assistant
Prudentia Process Consulting
02.2018 - 08.2018
- Recorded expenses and maintained accounting records.
- Managed travel arrangements for senior executives by securing flights and making hotel reservations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Bachelor of Paramedic Science - Health Care
Queensland University of Technology
Brisbane, QLD11-2026
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Professional appearance
Accomplishments
Received a Team Member of the Year award 2024 involving a trip to Sydney with Woolworths.
Timeline
Assistant Retail Manager
Woolworths Supermarket
01.2023 - 11.2023
Retail Worker
Woolworths Supermarket
07.2022 - Current
Administration Assistant
Prudentia Process Consulting
02.2018 - 08.2018
Bachelor of Paramedic Science - Health Care
Queensland University of Technology
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